Lubna Khan

A motivated and ambitious professional with a strong foundation in sales and customer service, complemented by excellent communication and interpersonal skills. Demonstrates a keen attention to detail and the ability to work meticulously and methodically, ensuring accuracy in cash handling and transactions. Committed to health & safety awareness, with proven problem-solving abilities and the capacity to follow instructions swiftly.

A well-organised team player eager to learn and grow within dynamic environments.

Customer Service Agent - Teleperformance

(2026-03)

• Managed inbound customer service calls efficiently.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Established warm and friendly rapport with customers by phone, using empathy where the nature of the calls could sometimes be difficult.
• Managed inbound calls in a call centre environment efficiently while meeting all targets.

Retail Assistant - House of Fraser - Sheffield

(2011-01 - 2013-01)

• Served customers and handled returns and refunds.
• Processed cash and card payments accurately.
• Stocked shelves and arranged displays.
• Rotated and replaced stock.
• Promoted products and supported sales.
• Kept the store clean and tidy.
• Phoned customers when required.

English Teacher / History Teacher - Girls Private School

(2010-10 - 2011-04)

• Taught Year 7, Year 8 and Year 9 pupils English and History.
• Communicated with parents regarding children's progress in each lesson.

Nursery Nurse - Sunny Meadows Nursery

(2009-01 - 2009-05)

• Supervised children aged 2–3 years.
• Supported staff with activities, lunchtime routines and cleaning duties.

Nursery Nurse - Havercroft House Nursery

(2007-09 - 2008-09)

• Supervised children and supported them during activities.
• Encouraged children's development and supported their learning.
• Completed general clerical duties including photocopying and laminating.

GCSE - English - Girls Private School (2001 - 2007)

GCSE - Science (Double Award) - Girls Private School (2001 - 2007)

GCSE - Maths - Girls Private School (2001 - 2007)

GCSE - Religious Studies - Girls Private School (2001 - 2007)

GCSE - Urdu - Girls Private School (2001 - 2007)

GCSE - Citizenship - Girls Private School (2001 - 2007)

NVQ Level 2 - Childcare - Intouch Care (2007 - 2008)