Luca De Lisio

Senior Business Operations Manager with 10+ years of experience improving workflows, supporting commercial performance, coordinating stakeholders, and implementing practical process solutions in fast-paced, high-accountability environments. Strong track record in operational reporting, supplier and vendor coordination, workflow redesign, stock visibility, and Excel-based tool creation. Experienced in building systems that improve responsiveness, strengthen controls, support leadership decision-making, and help teams work more efficiently across day-to-day operations.

Operations Coordinator at Van Cleef & Arpels (2024-11 – Present)

Support day-to-day operations within a highly controlled environment, managing inventory valued at £10M+ across 1,200+ pieces, ensuring accuracy, compliance, and effective coordination across stakeholders.

• Reduced repair turnaround time by 62%, cutting average processing time from 4 weeks to 1.5 weeks by introducing a more proactive follow-up process and improving the quality of information captured before items were sent to the workshop
• Built an Excel-based rebalancing tool using stock inputs from UK locations, enabling faster identification of stock gaps and transfer opportunities to support product availability and reduce missed sales
• Developed a visual delivery tracking file linking product references, images, and quantities, improving incoming stock visibility and enabling earlier follow-up by teams; the file was later recognised by UK operations leadership for wider sharing across 4 locations
• Sourced and introduced a new overseas supplier for jewellery trays, improving quality while reducing costs by approximately £5K
• Created practical reporting tools to reduce manual checking, improve visibility, and support faster operational decision-making
• Trained managers and administrators on the use of internally developed files and produced guidance documents to support consistent adoption

Store Administrator at Bulgari (2022-05 – 2024-10)

Managed operational controls, reporting, and coordination across 2 boutiques in Harrods, supporting high-value inventory exceeding £30M across 3,000+ pieces.

• Designed and implemented control improvements that reduced discrepancies, improved retrieval efficiency, and strengthened accountability in a high-control environment
• Set up and coordinated 4 external vendors across cleaning, drinks supply, security, and maintenance, supporting day-to-day operational needs
• Negotiated and coordinated an external stockroom solution with Harrods in 2023, aligning size, pricing, and operational requirements before submission to finance for final approval
• Produced 3 operational reports used weekly by management and marketing to support stock rebalancing decisions and reduce missed sales opportunities across locations
• Improved internal coordination, stock visibility, and pre-advice processes to support commercial responsiveness and client follow-up
• Worked closely with logistics, security, operations, and leadership stakeholders to resolve issues and improve day-to-day execution

Co-Founder at Maghilux Ltd (2021-01 – Present)

Shipped independent PlayStation title from concept to publishing, managing product, development, and commercial strategy with 1 co-founder. Achieved 1000+ units sold worldwide post-launch.

• Owned full P&L and go-to-market: Budgeting, pricing, platform submission, store listing optimization, and post-launch support, delivering profit within 5 months
• Led end-to-end operations: Road mapping, vendor/partner coordination, QA testing, compliance for PlayStation Store, and customer support
• Built commercial reporting to track sales, reviews, and player feedback, using data to prioritise patches and inform sequel scale

Operations Assistant to Store Director at Dolce & Gabbana (2014-04 – 2022-04)

Provided operational and administrative support to senior leadership across 4 business units, coordinating people, processes, and day-to-day business requirements.

• Supported payroll administration, workforce planning, compliance activity, and reporting for 40+ staff across multiple teams
• Acted as a key coordination point for operational, HR-related, finance-related, and process-related matters, helping maintain continuity in a high-pressure environment
• Supported leadership decision-making through reporting, issue resolution, and cross-functional coordination
• Contributed to more consistent day-to-day execution through process support, problem solving, and administrative coordination

Cash Manager at Massimo Dutti (2012-09 – 2014-03)

Managed daily financial controls, reconciliations, and administrative processes, ensuring accuracy and adherence to internal procedures.

• Supported operational consistency through disciplined control processes and issue resolution

Ho conseguito il diploma di scuola superiore presso un liceo classico con specializzazione in Matematica, Fisica, Italiano e Latino, approfondendo anche discipline come Chimica, Filosofia e Inglese. La mia formazione accademica mi ha fornito una solida base analitica e linguistica, con un focus sulle capacità di problem solving e comunicazione. Possiedo anche la certificazione Cambridge Advanced English (CAE - livello C1), che dimostra la mia padronanza della lingua inglese a un livello avanzato.