Senior Operations Engineer at ecoSPIRITS Ltd (2022-05 – Present)
Led end-to-end deployment and post-deployment support of integrated hardware and software systems across Europe and the USA, acting as the primary technical interface between engineering teams, vendors, and enterprise customers.
- Owned planning, implementation, commissioning, and post-deployment stabilisation of industrial technology systems, ensuring reliable handover to operations and sustained performance in live environments.
- Acted as technical point of contact for enterprise customers including Diageo, Bacardi, Rémy Cointreau, and Pernod Ricard, advising on system performance, rollout strategy, and continuous improvement.
- Collaborated with engineering, product, and customer stakeholders to translate operational requirements into scalable technical solutions across hardware and software components.
- Delivered hands-on training and technical enablement for customer and operator teams, improving system adoption, operational confidence, and consistency across sites.
- Identified recurring customer pain points and translated them into standardised playbooks and process improvements, reducing repeat issues and improving operational scalability.
- Diagnosed and resolved complex system failures under time pressure in live production environments, minimising downtime and improving system reliability.
- Contributed to the design and evolution of ecoSPIRITS' internal hardware tracking platform, acting as beta tester and frontline trainer while channelling customer and operational feedback into product development backlogs.
- Prioritised and delivered 10+ platform enhancements via Jira, including pallet-level grouping (removing SKU-level scanning during transfers) and admin impersonation (accelerating debugging and customer support resolution).
Production & Engineering Manager at Bottled Science Ltd (2021-03 – 2022-04)
Led operations in a regulated manufacturing environment, owning system deployment, process performance, and team capability across the UK and USA.
- Managed the installation, commissioning, and stabilisation of two semi-automated production lines in the UK and USA, ensuring smooth transition to operational use.
- Diagnosed and resolved production, equipment, and process issues to maintain throughput, quality, and regulatory compliance, achieving 100% completion of scheduled production runs.
- Provided hands-on technical guidance and training to operators on equipment, processes, and quality controls, improving operational consistency and performance.
- Implemented and continuously improved control processes in collaboration with third-party laboratories to maintain product quality and compliance standards.
- Monitored system performance, investigated deviations, and translated findings into corrective actions and process improvements.
- Contributed to daily operational planning, balancing production targets, quality requirements, and supply constraints.
Production Support Coordinator at Polybags Ltd (2020-07 – 2021-03)
Supported production operations by investigating technical issues, improving system reliability, and enabling cross-team alignment in a high-volume manufacturing environment.
- Investigated production and quality failures, conducting root cause analysis and implementing corrective actions to restore performance.
- Acted as operational liaison between production and management, ensuring clear communication and timely resolution of cross-functional issues.
- Supported integration of new machinery, including operator training and transition planning to minimise disruption to output.
Mechanical Engineer Intern at Magni Telescopic Handlers (2019-09 – 2020-01)
- Designed and implemented a new handling system, reducing supply time by 52%.
- Optimised warehouse Kanban flow, improving material availability and storage efficiency.
