Luca Wickham

Confident and works to a high standard. Enjoys working and helping others. Great customer service skills. Enjoys learning new techniques and technologies.

Bus Pilot - Metroline - London

(2023-03 - 2024-12)

Met high-volume demands with enthusiasm and quality service and support.

• Assisted bus drivers with directions for new routes during rail replacement journeys to achieve pick up / drop off schedules.
• Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
• Listened to directives from senior team members to complete safe, accurate work. Especially with changes to routes and start times.
• Completed regular tasks and temporary assignments as directed to meet the business needs.
• Stayed collected and calm during difficult situations and interactions with anxious or disgruntled customers who were feeling overwhelmed with the disruption and assisting them to ease the disruption to their journeys.

Supported Internship - HS2 Old Oak Common

(2025-03 - 2026-05)

Assisted in the HR team, Quality control and the Rail interface team.

• Assisted visitors to the site by giving them guided tours and in-depth information about the project.
• Listened to directives from senior team members to complete safe, accurate work.
• Completed regular tasks and temporary assignments as directed to meet the business needs.

St John XXIII Catholic Primary School (2012 - 2017)

St Thomas More Language College (2017 - 2022)

Burlington House Sixth Form (2022 - 2024)