Luca Zin

Product Manager specialising in open banking and regulated data products, with over six years building platforms where data quality, compliance, and commercial impact are non-negotiable.

Background spans PSD2 API delivery at ING's consumer fintech, enterprise data platform strategy at Informa PLC, and 0 to 1 B2B SaaS launches generating measurable revenue impact. Customer-focused, data-driven, and experienced operating with high autonomy in regulated, fast-moving environments.

Product Manager – Enterprise Data Platform at Informa PLC (2024-07 – Present)

• Owned product strategy and roadmap for enterprise data platforms serving global business units, balancing regulatory requirements, commercial priorities, and technical constraints across cross-functional squads
• Conducted structured vendor evaluation covering total cost of ownership, implementation complexity, and operational impact of switching. Presented a clear recommendation to senior leadership that was approved and successfully delivered
• Introduced AI prototyping as a new team way of working, shipping clickable prototypes at discovery stage to validate direction before engineering commitment, cutting rework by 25%
• Led integrations across SAP, Salesforce, and Eloqua, reducing manual workflows by 40% and data delivery time by 35% through API-driven automation
• Restructured developer workload allocation and introduced fortnightly sprint reviews, eliminating blockers earlier and improving squad delivery efficiency by 18%
• Defined KPI frameworks tracking reliability, adoption, cost, and operational impact, communicating product progress clearly to senior stakeholders across a complex global organisation

Associate Product Manager at Taylor & Francis (Informa PLC) (2022-01 – 2024-06)

• Designed and launched two B2B SaaS platforms from zero to £250k projected revenue, owning discovery, requirements, delivery, and go-to-market end-to-end
• Reduced manual workflows by 40% via API integrations across core business systems, mapping dependencies, defining requirements, and coordinating delivery with engineering
• Led SAP integration reducing invoicing cycle from 48 hours to 15 minutes, identifying the operational bottleneck, building the business case, and shipping iteratively
• Built KPI and benefit-tracking frameworks adopted across multiple business units, and mentored junior team members on discovery and evidence-led prioritisation

User Engagement & Product — Open Banking at Yolt (ING Group) (2017-01 – 2021-12)

• Contributed to open banking product delivery at ING, implementing PSD2-compliant API integrations across UK financial institutions. Managed AIS/PIS flows, multi-partner connectivity, consent management, and regulatory compliance in a fast-moving consumer fintech
• Drove 43% increase in feature adoption through hypothesis-driven A/B testing, iterating rapidly on real user data to improve consumer financial product experiences in a high-autonomy squad
• Built a service disruption platform with automated resolution updates, reducing inbound customer service contacts by 35% during incidents and measurably improving customer satisfaction
• Led large-scale user migration with 80%+ success rates, maintaining data integrity, compliance controls, and customer trust throughout a major platform transition

First Class Honours in International Business with Chinese – University of Westminster