Lucas Murray

Motivated, reliable and enthusiastic HNC in Computer Science graduate seeking to begin a career in IT and ICT support. Confident providing remote and face to face support, responding to incidents and service requests, maintaining accurate records and working within service level agreements. Strong problem solving, critical thinking, organisational and customer service skills, with the ability to work independently or as part of a team.

Understanding the importance of professionalism, data protection, information security, confidentiality and following organisational procedures. I am passionate about developing technical knowledge and keeping up to date with emerging technologies. Keen to contribute to a professional IT team by supporting users, resolving incidents and helping deliver reliable, secure and high-quality ICT services.

Work Experience - Police Scotland - Dalmarnock, Glasgow

(2024-11)

Gained valuable hands-on experience during work experience in Police Scotland IT Department in Dalmarnock. Worked alongside experienced ICT professionals,

• supporting end users,
• resolving technical issues,
• analysing technical problems,
• developing software and applying logical and analytical thinking to real IT challenges,
• developing an understanding of how technology supports organisational operations.
• demonstrated excellent communication, a positive attitude, strong work ethics and willingness to learn.

Primark - Irvine, Ayrshire

(2025-06 - 2025-09)

Temporary 12 week summer contract

• provided excellent customer service by assisting shoppers with enquiries helping them locate products,
• creating a friendly and welcoming shopping experience,
• assisted customers with enquiries,
• maintained a clean and organised sales floor,
• replenished stock, and ensured product displays were well presented.
• supported the fitting room by welcoming customers, managing garments and helping create an efficient and positive shopping experience.

Aldi Stores - Newton Mearns, Glasgow

(2025-09)

• delivering excellent customer service,
• replenishing stock, operated checkouts,
• maintained high standards of store cleanliness and ensured shelves were well stocked and organised,
• worked efficiently as part of a team in a fast paced environment while helping provide a positive shopping experience.

Founder/Owner - Muzuki Store

(2026)

• Manage product listings, pricing, stock, orders and customer enquiries gaining hands-on experience in digital commerce and customer engagement.
• Create and promote content across TikTok and Instagram to build brand awareness and attract customers.
• Developed practical experience in e-commerce, digital marketing, social media, customer service and online sales.
• Manage the day-to-day running of business, demonstrating initiative, organisation, creativity and strong attention to detail.
• Build an understanding of digital marketing, social media strategy, branding and online customer journeys.

Highers - Maths, Graphics, design and manufacturing and computing - Stewarton Academy (2020 - 2025)

National Progression Award in Software Development SCQF Level 6 - Software Development - Kilmarnock College (2024 - 2025)

HNC in Computer Science - Computer Science - Kilwinning College (2025 - 2026)