Lucia Akerele

Over 20 years' experience working within housing with reputable housing providers across the Country including Muir Housing Group, Bedford Borough Council, Hyde Housing, BPHA, Aldwyck Housing Group, and Orbit Housing.

Experience covers Housing Officer, Income Officer, Tenancy Sustainment Officer, Resettlement Officer and Neighbourhood Manager roles. Confident managing patches, rent arrears, tenancy audits, estate inspections, ASB, voids, sign-ups, mutual exchanges, court reports and possession proceedings. After taking a short career break, now looking to re-enter the housing sector.

Immediately available with full UK driving licence and proficiency with a range of housing systems including Northgate, Orchard, Active H, Comino, QL, RF Connect, Workday, Civica, SDM and MRI.

Housing Officer – Private Sector and Social Housing - Luton Community Housing

(2025-02 - 2025-06)

• Managed a county-wide housing patch, carrying out tenancy audits, tenant visits, estate inspections, sign-ups and transfer activity
• Responsible for rent arrears monitoring, repayment plans, low-level ASB, correspondence with tenants and supporting possession processes including Section 8 and Section 21 notices
• Used housing systems to update records, process payments and maintain accurate tenancy information

Housing Officer - Muir Housing Group - Cambridge

(2024-07 - 2024-11)

• Covered a busy housing patch, completing estate inspections, fire safety inspections, property inspections, sign-ups, mutual exchanges and transfers
• Liaised with councils, social workers, police, support workers and internal teams to resolve tenancy, void, repair and safeguarding matters
• Updated CRM systems, uploaded documents and supported quick void turnaround

Tenancy Sustainment Officer - Bedford Borough Council

(2022-09 - 2024-05)

• Provided tailored tenancy sustainment advice and advocacy to tenants and landlords
• Worked collaboratively with internal teams and external agencies to support customers with rehousing and tenancy sustainment needs
• Maintained accurate records on Civica, followed lone worker procedures and supported service improvement activity

Neighbourhood Housing Lead - L&Q - Slough

(2022-06 - 2022-08)

• Completed tenant sign-ups, provided housing advice and assistance, carried out property inspections and tenancy audits, and supported residents with tenancy-related queries

Housing Advisor - Hyde Housing - Partners Islington

(2021-09 - 2022-03)

• Provided advice and guidance to service users on housing-related matters including rent, repairs, housing queries, correspondence and mutual exchange applications

Welcome Advisor - Chelmer Housing

(2021-04 - 2021-08)

• Processed mutual exchange applications, liaising with landlords across the public and private sector
• Completed rent, anti-social behaviour, property and electrical checks, and prepared deeds of assignment or regrants where required

Housing Management Officer - Richmond Fellowship

(2019-10 - 2021-05)

• Provided housing management advice and support to operational staff on voids, rent and service charge arrears, tenancy agreements, sign-ups and breaches of tenure
• Supported policy reviews, housing management processes, KPI reporting, rent income monitoring, service level agreements and landlord-only services
• Liaised with local authorities, Housing Benefit teams and support providers

Housing Services Officer - Aldwyck Housing Group

(2018-12 - 2019-03)

• Completed weekly and monthly fire risk inspections, updated property records and worked with internal and external professionals including Health and Safety Officers, ASB Officers and Police
• Supported customer engagement, estate inspections and housing management operations in line with policy

Housing Officer - Luton Borough Council

(2018-04 - 2018-12)

• Managed ASB cases, rent arrears, sign-ups, accompanied viewings, new tenancy visits, eviction reports, mutual exchanges, transfers and tenancy audits
• Updated housing systems including business systems, Comino and Academy

Income Officer - Whitefriars Housing Association

(2017-11 - 2018-03)

• Monitored rent accounts, managed arrears cases, attended court proceedings and supported tenants to sustain their tenancies
• Worked closely with Financial Inclusion Officers, Citizens Advice, police, social workers and other agencies to provide additional support where needed

Earlier Housing Experience - Multiple Housing Organizations

(2003 - 2017)

Held a range of housing, income, tenancy support and neighbourhood roles with Langley Housing Trust, BPHA, Hyde Housing, Orbit Housing, Soha Housing, Aragon Housing Association, Catalyst Housing Association, Central Bedfordshire Council, Luton Borough Council and Northampton Borough Council.

• Patch management, arrears recovery, tenancy enforcement, court representation, ASB, safeguarding, home visits, estate inspections, sign-ups, mutual exchanges, evictions, tenancy sustainment and working with external support agencies

Career Break

(2025-06 - 2026-07)

Planned career break for personal reasons. Now immediately available and keen to return to the housing sector.

LLB (Honours) - Law

A-Levels - Sociology and Law

O-Levels - Maths and English