Lucia Crisci

A reliable and hardworking A-level student with strong experience in customer-facing roles. Confident working in fast-paced environments, providing excellent customer service, and supporting team members to maintain high standards. Friendly, approachable, and able to stay calm under pressure, with a keen interest in working in retail and delivering a positive shopping experience for customers.

Part-time shop assistant at Delmergate Pharmacy (July 2022- February 2023)

• My role at Delmergate Pharmacy consisted of serving customers and processing transactions at the till, as well as stocking, organising and cleaning shelves to ensure they look presentable.
• I vacuumed floors and cleaned surfaces to maintain a pristine environment and also monitored expiry dates of pharmaceuticals and items on shelves, ensuring to dispose of necessary items correctly.
• Provided friendly and helpful service, answering customer queries

Manager/ Team Leader at Battle Sector X (November 2024 – Present)

• I began as a Crew Member, where I delivered engaging customer experiences, as well as conducting safety briefings to groups of all ages, clearly communicating rules.
• Promoted to Team Manager, where I have responsibility for overseeing shift operations, leading and motivating team members, and ensuring a consistently high standard of customer service.
• I’ve provided training and onboarding for new staff members.
• I’m confident in managing transactions, handling customer queries, and resolving issues efficiently in a fast-paced environment, receiving positive reviews on my performance and efficiency.
• Entrusted with opening procedures, including preparing tills, overseeing shop readiness, and carrying out security checks

The Rochester Grammar School - GCSE’s in Maths (8), English literature (8), English language (8), Science (8-8), Economics (8), History (8), Religious studies (9), French (6), and an AS level in film studies (B)

Holcombe Grammar School – Predicted A-level’s in Biology (B), Economics (B), Psychology (A)