Lucia Gonçalves

Experienced and innovative customer service and business administration professional. High personal integrity with the ability to build positive relationships and develop trust. Articulate, organized and confident team-builder who enjoys motivating colleagues to achieve excellent business performance. Ability to work under pressure and remain calm. Committed and flexible approach to achievement of business and personal goals. Excellent command of Spanish, Portuguese and English

Sales Administrator - LEVC - 39-41 Brewery Road, London

(2025-09)

• General Admin and business support –CRM, Filing and record keeping
• Managing databases
• Preparation of Invoices (Pinnacle)
• Post Invoices on Purchase Ledger
• Conducting Tax procedures for vehicles
• Tracking for registration targets
• Warranty & Gov Grant OLVE
• Booking Meters & C/c systems
• Handling telephone enquiries and resolving issues.

Corporate Sales Administrator - Alan Day Motor Group, Volkswagen, Skoda & BYD - London

(2022-09 - 2025-09)

• General Admin and business support –CRM, Ebbon,,filing and record keeping
• Managing databases
• Order Driver Packs on V-Group and Unique
• Preparation of Invoices (Pinnacle)
• Conducting Tax procedures for vehicles
• Tracking for registration targets
• Handling telephone enquiries and resolving issues.

New Cars & Motability Sales Administrator - Ford Retail, Trust Ford - London

(2018-03 - 2022-09)

• General Admin and business support –CRM, electronic filing and record keeping
• Managing databases
• Preparation of Invoices (Kerrigde)
• Conducting Tax procedures for vehicles
• Tracking for registration targets
• Handling telephone enquiries and resolving issues.

Administrator - Trust Ford Retail, Ford Store London - London

(2017-02 - 2018-03)

• General Admin and support –Created Order Forms, filing and record keeping
• Database management
• Responsible for Invoicing, Cash & Credit Cards
• Handover of vehicles to customers
• Effective team player
• Booked logistics for new vehicles & part exchange deliveries
• Handled telephone enquiries
• Ensured all cars were ready for collection

Administrator - Redsun's International Group, Lda - Angola

(2011-08 - 2016-10)

• Handled telephone enquiries from private and commercial customers
• Managed databases
• Drafted contracts in Portuguese.
• General Admin and business support - Filing and record keeping
• Invoices, Cash & Credit Cards
• Payroll duties
• Booked travel and coordinated staff holidays.
• Conducting banking transactions.

ESOL Foundation Entry 3 & L1 Course - English Language - Barnet College, London (2007 - 2009)

NVQ Level 1 - Business Administration - Barnet College, London (2007 - 2007)

NVQ Level 3 - Technical Specialist in Business Administration - IES Jose Maria Perez Pulido, Spain (1994 - 2001)