Lucia Rodriguez

I'm looking for job experience and learning new skills, while improving myself in any way possible. Ideally, I would like to do it by working with the most trustworthy employers. I moved to England to experience what this country has to offer, and I'm very excited to follow any possible opportunities.

Customer Support Agent - Conforama-San Sebastián de los Reyes - Madrid, Spain

(2018-10 - 2019-11)

Worked in a furniture and home retailer for a year as a customer support agent in the main desk and in office. Me and my team took care of some accounting and administration duties as well. I learned a lot about managing my own time to be the most efficient worker, and also how to be the most helpful and polite while dealing with upset customers.

• Information desk duties
• Answering e-mails and phone calls about customer inquiries and problems
• Working the till managing money and payments
• Working closely with the delivery team to schedule furniture deliveries
• Making sure the customer was satisfied with their merchandise in the after-sales service desk
• Working with the supplier directly and asking for spare parts when needed
• Worked in the financing desk, helping clients with their payment needs

Customer Service Assistant - IKEA IBÉRICA, S.A - San Sebastián de los Reyes, Madrid provincia

(2017-10 - 2018-04)

Base personnel at the Customer Service department in the IKEA San Sebastián de los Reyes store (Madrid). I worked as part of a big team and we were all dedicated to giving the best experience to our customers.

• Management of customer returns and exchanges
• Sales of both physical stock and services available
• Solving problems with customer orders and deliveries
• Working with tills, handling money and payment methods
• Making the most out of sales software

PROFESORA PARTICULAR - HOME TUTOR - Independent - Algete, Madrid provincia

(2015-09 - 2017-01)

Worked as a home tutor for both children and adults, in groups or individually. Most of my classes were English language lessons, but I did teach some Spanish and other school subjects when there was a need for it.

• Managing groups of people and schedules
• Creating study materials suitable to each age group and English skill
• Learning how to properly interact with children

Degree - Modern Languages, Culture and Communication - Autonomous University of Madrid (2013-09 - 2019-06)

Spanish Secondary Education and Baccalaureate - Arts and Languages - IES Gustavo Adolfo Bécquer (2008 - 2013)