Lucy Akpan

Registry Administrator - Coventry University

(2025-08)

Processed 60–100 records daily across multiple information systems by reviewing, validating, and updating data, resulting in high levels of accuracy and compliance with institutional regulations.
Maintained audit-ready documentation and digital records by applying information governance procedures, resulting in full compliance with data protection and record-keeping standards.
Produced operational reports and performance trackers using Excel by analysing discrepancies and monitoring trends, enabling management to make data-informed decisions and improve reporting accuracy.
Coordinated with internal stakeholders to resolve complex queries by gathering and validating information, resulting in timely issue resolution and improved service delivery.

Operations & Incident Coordination Assistant - Cadent Gas

(2024-09 - 2025-07)

Managed 40–60 live operational cases daily by updating case management systems and tracking progress, ensuring high-quality service delivery and improved operational visibility across teams.
Coordinated communication between customers, engineers, and internal stakeholders by managing real-time updates, resulting in faster issue resolution and improved customer satisfaction outcomes.
Maintained structured case records and audit trails by accurately documenting actions and updates, ensuring full regulatory compliance and traceability of operational decisions.
Identified and escalated high-risk or complex cases by applying risk-based judgement and documentation standards, ensuring timely intervention and reduced operational delays.

Assistant Estate Manager - NNPC Pension Fund Limited

(2022-11 - 2023-10)

Supported procurement processes by sourcing quotations and coordinating suppliers, ensuring cost-effective and compliant purchasing decisions aligned with organisational policy.
Assisted in tender preparation and supplier evaluation by compiling and reviewing documentation, enabling transparent vendor selection and improved procurement governance.
Maintained contract registers, procurement records, and supplier documentation by implementing structured filing systems, resulting in accurate audit trails and improved document accessibility.
Coordinated with contractors, suppliers, and internal stakeholders by tracking deliverables and resolving documentation issues, resulting in improved supplier performance and service delivery.

Project Support - INUA Consulting & Realtors

(2022-04 - 2022-10)

Maintained project documentation and action logs by organising records and correspondence, ensuring clear governance structures and traceable project activities.
Supported decision-making processes by preparing agendas and documenting meeting outcomes, enabling clear tracking of actions and improved delivery accountability.
Supported contract compliance and document control by monitoring updates and maintaining organised project documentation.
Facilitated communication between internal and external stakeholders by coordinating information flow, ensuring alignment across teams and reduced project delays.

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