Lucy Carter

I am a creative and driven individual with an excellent record of career progression and success. Constantly seeking to improve personal performance and motivate my team to gain the best results from the department. Committed and reliable with an ability to communicate effectively and meet deadlines whilst ensuring all jobs are prioritised.

Store Manager - 34 Boutique - Ilkley

(2017-10 - 2020-03)

• Managed all operations, from buying and inventory to sales
• Increased year on year sales
• Developed a loyal customer base via personalized styling and service
• Implemented successful social media campaigns and events
• Curated unique product lines reflecting current trends
• Successfully operated both online and face to face

Store Manager & Social Media Manager - Oaks Boutique - Harrogate

(2014-12 - 2017-10)

• Assisting with daily processes such as opening the Boutique
• Recruitment and selection
• Merchandising and display management
• Ensuring consistent progression towards KPI's
• Organising in store and out of store charity events/fashion shows
• Building & maintaining relationships with our other Boutique managers and Clientele
• Identification of high selling/low selling items in order to develop new sales strategies
• Sole responsibility for store social media
• Updating social media websites Facebook, instagram, twitter
• Writing company blog

Store Manager - Swarovski - Harrogate

(2013-11 - 2014-05)

• Meeting sales goals
• Recruiting, training and developing staff
• Setting individual targets ensuring these are in line with business goals
• Developing staff sales techniques to maximise sales
• Ensuring staff are fluent in product knowledge and merchandising expectations
• Implementing client book and ensuring staff are effectively using this tool
• Cash handling
• Maintaining store budgets and reducing costs where possible
• Ensuring accuracy in stock levels – stock takes and availabilities
• Maintaining communication with regional office and other stores
• Implementing and maintaining directives and strategies for merchandising
• Identifying and communicating product concerns in a timely manner
• Consistent staff one-to-ones and appraisals
• Support, implement and follow up of all training programmes
• Exceeding sales targets in the stores first 3 months
• Implementing and ensuring completion of COE training with all staff members
• Store replenishment and ordering/buying

Assistant Department Manager - Harvey Nichols - Knightsbridge/Leeds

(2011-05 - 2013-10)

• Stock control
• Team management/relationship building
• Effective management of women's, accessories and shoe departments
• Drive sales, KPI's, ATV and UPT
• Supporting buyers with brand selection and feedback
• Set department and individual targets
• Maximising sales
• Performance appraisals/investigations
• Recruit, train and develop new team member
• Successfully introducing HR training programme to the team
• 6-month secondment in the flagship store
• Promoted to Assistant Manager within 2 months of employment in flagship store
• Successfully adapting selling skills to a London clientele
• Achieving over personal sales target monthly
• Progression of team members through Steps to Success programme
• Controlling and motivating concessions within depts.
• Managing and auditing sunglasses department
• Managing teams of 14-100 staff daily
• Annual turnover of personal department £2.5 million
• Managing successful stock takes
• Motivating team to achieve regular sales targets
• Contributing to a YEP fashion column

Supervisor - Harvey Nichols - Leeds/West Yorkshire

(2010-06 - 2011-05)

• Providing fashion leadership
• Floor merchandiser
• Assisting managers with floor plans/floor moves
• Maintaining a high level of customer service
• Maintaining stock control
• Feedback on brands in terms of best-sellers
• Organising and planning stock takes
• Consistently achieving targets
• Taking part in staff/store training

Assistant Manager - D – store - Leeds/West Yorkshire

(2008-08 - 2010-01)

• Interviewing and employing new members of staff
• Organising and delegating daily tasks
• Dealing with stock deliveries and rotation of stock
• Being aware of seasonal trends and fashions and dressing the store accordingly
• Motivating team to build a strong clientele base and introduce our mailing list
• Liaising with Advertising Executives with regards to promotions and magazine features
• Organising promotional events
• Taking sole responsibility of the store in Store Manager's absence
• Attending buying trip to Sweden
• Forging relationships with local press and media
• Managing a team of 6 staff
• Designing window displays/mannequins
• Managing successful events

BA HONS - English - Leeds Metropolitan University (2002-09 - 2005-06)

Bruntcliffe High School (1994-09 - 2001-06)