Store Manager - 34 Boutique - Ilkley
(2017-10 - 2020-03)
- Managed all operations, from buying and inventory to sales
- Increased year on year sales
- Developed a loyal customer base via personalized styling and service
- Implemented successful social media campaigns and events
- Curated unique product lines reflecting current trends
- Successfully operated both online and face to face
Store Manager & Social Media Manager - Oaks Boutique - Harrogate
(2014-12 - 2017-10)
- Assisting with daily processes such as opening the Boutique
- Recruitment and selection
- Merchandising and display management
- Ensuring consistent progression towards KPI's
- Organising in store and out of store charity events/fashion shows
- Building & maintaining relationships with our other Boutique managers and Clientele
- Identification of high selling/low selling items in order to develop new sales strategies
- Sole responsibility for store social media
- Updating social media websites Facebook, instagram, twitter
- Writing company blog
Store Manager - Swarovski - Harrogate
(2013-11 - 2014-05)
- Meeting sales goals
- Recruiting, training and developing staff
- Setting individual targets ensuring these are in line with business goals
- Developing staff sales techniques to maximise sales
- Ensuring staff are fluent in product knowledge and merchandising expectations
- Implementing client book and ensuring staff are effectively using this tool
- Cash handling
- Maintaining store budgets and reducing costs where possible
- Ensuring accuracy in stock levels – stock takes and availabilities
- Maintaining communication with regional office and other stores
- Implementing and maintaining directives and strategies for merchandising
- Identifying and communicating product concerns in a timely manner
- Consistent staff one-to-ones and appraisals
- Support, implement and follow up of all training programmes
- Exceeding sales targets in the stores first 3 months
- Implementing and ensuring completion of COE training with all staff members
- Store replenishment and ordering/buying
Assistant Department Manager - Harvey Nichols - Knightsbridge/Leeds
(2011-05 - 2013-10)
- Stock control
- Team management/relationship building
- Effective management of women's, accessories and shoe departments
- Drive sales, KPI's, ATV and UPT
- Supporting buyers with brand selection and feedback
- Set department and individual targets
- Maximising sales
- Performance appraisals/investigations
- Recruit, train and develop new team member
- Successfully introducing HR training programme to the team
- 6-month secondment in the flagship store
- Promoted to Assistant Manager within 2 months of employment in flagship store
- Successfully adapting selling skills to a London clientele
- Achieving over personal sales target monthly
- Progression of team members through Steps to Success programme
- Controlling and motivating concessions within depts.
- Managing and auditing sunglasses department
- Managing teams of 14-100 staff daily
- Annual turnover of personal department £2.5 million
- Managing successful stock takes
- Motivating team to achieve regular sales targets
- Contributing to a YEP fashion column
Supervisor - Harvey Nichols - Leeds/West Yorkshire
(2010-06 - 2011-05)
- Providing fashion leadership
- Floor merchandiser
- Assisting managers with floor plans/floor moves
- Maintaining a high level of customer service
- Maintaining stock control
- Feedback on brands in terms of best-sellers
- Organising and planning stock takes
- Consistently achieving targets
- Taking part in staff/store training
Assistant Manager - D – store - Leeds/West Yorkshire
(2008-08 - 2010-01)
- Interviewing and employing new members of staff
- Organising and delegating daily tasks
- Dealing with stock deliveries and rotation of stock
- Being aware of seasonal trends and fashions and dressing the store accordingly
- Motivating team to build a strong clientele base and introduce our mailing list
- Liaising with Advertising Executives with regards to promotions and magazine features
- Organising promotional events
- Taking sole responsibility of the store in Store Manager's absence
- Attending buying trip to Sweden
- Forging relationships with local press and media
- Managing a team of 6 staff
- Designing window displays/mannequins
- Managing successful events
