Full time Receptionist/Bartender - Hotel co 51
(2026-04)
- Delivered friendly, professional customer service to hotel guests and bar customers in a fast-paced hospitality environment.
- Managed guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience.
- Handled reservations, telephone enquiries, and guest requests with accuracy and professionalism.
- Prepared and served a range of alcoholic and non-alcoholic beverages while adhering to licensing regulations.
- Maintained high standards of cleanliness, hygiene, and presentation throughout reception and bar areas.
- Resolved guest concerns promptly and professionally to ensure high levels of customer satisfaction.
- Worked collaboratively with housekeeping, maintenance, and management teams to meet guest needs.
Team Member - Hollywood Bowl - Stirling, United Kingdom
(2025-04 - 2026-04)
- Delivered excellent customer service in a fast-paced leisure environment, ensuring a positive experience for all guests
- Prepared and served food and beverages in line with food hygiene and safety standards
- Maintained cleanliness and organisation across the centre, including bowling lanes, seating areas, and service stations
- Learned bartending skills, now confident working independently behind the bar during rush
- Worked collaboratively within a team to ensure efficient day-to-day operations and high service standards
- Handled customer enquiries and resolved issues professionally, acting as a key point of contact for guests
- Recognised as Team Member of the Month for outstanding performance, teamwork, and commitment to customer service
Customer Assistant - VUE - Stirling, United Kingdom
(2024-01 - 2025-04)
- Delivered excellent customer service as part of a fast-paced cinema team, consistently ensuring a positive guest experience
- Worked across multiple areas, including concessions (preparing and serving food and beverages) and floor operations (ticket checking, screen cleaning, and piracy monitoring)
- Acted as a first point of contact for guests, confidently handling enquiries and resolving issues with professionalism
- Maintained up-to-date knowledge of films, stock, and upcoming events to provide accurate information to customers
- Demonstrated strong communication skills when engaging with a wide range of customers, including families and children
- Completed closing duties, including cleaning, restocking, and supporting management in preparing the site for the following day
Food and Beverage Assistant - Stirling Court Hotel - Stirling, United Kingdom
(2023-10 - 2024-01)
- Worked in a seasonal role with varied shift patterns, including early morning breakfast service and extended function shifts
- Supported the delivery of large-scale events, including Christmas parties, assisting with set-up, food and beverage service, and post-event clear-down
- Contributed to functions hosting over 300 guests, requiring strong organisation, teamwork, and clear communication
- Delivered friendly, efficient, and attentive customer service in a high-volume, guest-facing environment
- Developed confidence in interacting with guests, ensuring a consistently welcoming and professional experience
Front of House Employee - Cawley Hotels and Restaurants - Stirling, United Kingdom
(2022-05 - 2023-10)
- Delivered high-quality front of house service in a busy four-star restaurant, ensuring excellent standards of presentation and customer care
- Took customer orders, served food and beverages, and processed payments accurately and efficiently
- Collaborated with bar staff, kitchen staff, and management to ensure smooth and timely service within a multidisciplinary team
- Managed large parties and high-volume service periods, demonstrating strong organisation and communication skills
- Maintained exceptional service standards in line with the restaurant's reputation and customer expectations
- Developed strong communication, cash handling, and interpersonal skills, alongside confidence in a customer-facing role
