Lucy Excell

A highly organised and results driven Back-Office Administrator with a proven track record of managing high-value operations, including a £1.2M annual contract and multiple complex projects up to £120k. Exceptionally skilled in CRM data management, procurement logistics, technical document control and resource scheduling. A discreet, adaptable and collaborative professional who maintains excellent communication and composure under pressure to ensure seamless business operations.

Sales Office Administrator at BEI/Marwood Electrical Ltd (2021-10 – 2026-09)

• CRM Data Management: Logged complex enquiries and tracked all project stages withing the CRM system, ensuring data integrity and accurate pipeline visibility.
• Technical Document Review: Analysed working drawings to extract critical project data and accurately identify specific product requirements.
• Supplier Co-ordination: Liaised with and chased external suppliers to secure timely pricing for quotations.
• Quotations & Sales Support: Produced accurate customer quotations under tight deadlines, providing robust admin management to support Sales Representatives.
• Order Processing: Managed the end-to-end sales order lifecycle, swiftly creating accurate orders for goods upon receipt of customer purchase orders.
• Team Collaboration: Actively supported colleagues by managing workloads during peak periods, holidays or staff absences to maintain seamless business operations.

Projects Administrator at Passivent Ltd (2011-08 – 2021-10)

• Project Administration: Efficiently co-ordinated and tracked multiple high value projects valued up to £120k each, ensuring milestones progressed seamlessly.
• Document Control & Compliance: Prepared, reviewed and issued accurate quotes, technical drawings and official approval packs to clients.
• Logistics & Procurement: Ordered the necessary goods required from our factory and organised site deliveries to keep projects running smoothly.
• Client Support: Acted as the point of contact for client enquiries and answering technical questions.
• Scheduling & Reporting: Managed the Engineers' diary, booking Commissioning and site visits to maximise daily efficiently. Produced and issued Certificates and site reports, ensuring thorough record keeping.

Support Officer at Epic Trust (2008-09 – 2011-03)

• Administration & Case Management: Managed administrative caseloads for the older persons service, ensuring accurate paperwork processing and meticulous record-keeping.
• Financial Administration: Assisted clients with complex billing, coordinated financial documentation, and resolved account discrepancies.
• Liaison & Issue Resolution: Acted as the primary administrative liaison between clients and housing associations, efficiently tracking, managing, and resolving tenant queries and property issues.

Contracts and Administration Assistant at Plumbing Trade Supplies (PTS) (2003-11 – 2008-09)

• Contract & Logistics Management: Overseeing the successful delivery of a £1.2M per annum contract, co-ordinating logistics to ensure stock arrived at the correct sites on schedule.
• Supply Chain Co-ordination: Partnered closely with customers and external suppliers to monitor stock availability, preventing delays and aligning inventory with client delivery dates.
• Financial Administration: Handled core back-office duties including accurate sales invoicing, processing credit returns, cash handling and till reconciliation.
• Process Improvement: Designed and implemented a brand-new archiving system, improving document retrieval times and data organisation.
• Cross-Functional Support: Demonstrated strong flexibility by stepping in to support warehouse operations and front sales counter during busy periods.

Administrator at B&D Bakery Ltd (1998-05 – 2003-06)

Second Chef at Compass Group Plc (1991-06 – 1998-05)

Catering Assistant at British Telecom (1989-11 – 1991-06)

Catering Assistant at Importers Restaurant (1989-06 – 1989-11)

Various Vacation Work

• Bar work
• Waitressing
• Forecourt Attendant
• Barista
• Fruit packing

City & Guilds; 707/1, 706/1, 708/1, 707/2, 717/1, 717/2 in Communication Skills, Numeracy, Basic Food Hygiene – West Kent College, Brook Street, Tonbridge, Kent (1987 – 1989)

8x C.S.E. Pass Grades; 3x O Level Pass grades – Mascalls School, Maidstone Road, Paddock Wood (1982 – 1987)