Lucy Fordham

Dedicated and hardworking individual with experience working within customer relations and office administration, who is confident working alone or within a team in order to accomplish on-time and accurate tasks to a high standard within a fast-paced workplace.

Administrative Assistant - Strata Solicitors

(2023-07)

• Managing all aspects of incoming and outgoing post services
• Providing clear communication through an incoming reception line and transferring calls to multiple departments
• Accurately inputting data for pro-forma and payment requests
• Printing and preparing trial bundles for court
• Screening and uploading a large volume of incoming post and email correspondence to a bespoke claims system
• Greeting and tending to visitors in a polite manner
• Organising and stocking meeting rooms
• Providing support to all departments and senior leadership team
• Managing office inventory and carrying out stock takes monthly
• Inputting data into Microsoft Excel for engineers to create repair documents
• Liaising with a Post Litigation Partner to ensure matters are settled and client's expectations are met

Waitress - The Crossroads

(2021-09 - 2023-07)

• Accurately handled financial transactions and ensured customers received correct change
• Helped to train new staff members when necessary
• Worked alongside health and safety guidelines to provide an enjoyable dining experience
• Worked within a team to provide the highest level of service for customers
• Supporting kitchen staff with food preparation and presentation

A-LEVELS - Campion School and Language College

GCSEs - Campion School and Language College