Lucy Goffin

Commercially focused business leader with over 15 years of experience in business development, account management, stakeholder engagement, project delivery and commercial negotiation across private, public and regulated sectors. Proven track record of identifying growth opportunities, developing strategic partnerships, negotiating commercial agreements and managing projects from concept through to successful completion. Experienced in building and growing businesses, managing supplier and stakeholder relationships, driving revenue growth and delivering customer-focused solutions.

Combines entrepreneurial thinking with strong commercial awareness and enjoys working autonomously to develop opportunities, build partnerships and deliver long-term value. Passionate about sustainable infrastructure, innovation and contributing to organisations that are shaping the future through strategic network expansion and business growth.

Owner / Director at Kitchen Makeovers Portsmouth (LG Transformations Ltd) (2022-08 – Present)

Founded and operated a successful home improvement business, taking full responsibility for business development, sales, commercial performance, supplier relationships, project delivery and customer acquisition.

• Grew annual turnover from £199,063 in Year 1 to £335,749 in Year 3
• Generated more than £828,000 in revenue across the business lifecycle
• Delivered over £92,000 cumulative net profit through effective commercial management
• Managed the complete sales cycle from lead generation through to contract negotiation and project completion
• Developed and maintained strategic supplier relationships and commercial agreements
• Built a strong referral and repeat customer network through exceptional relationship management
• Managed multiple concurrent projects while maintaining profitability and customer satisfaction
• Created local growth strategies and business development initiatives to drive market expansion
• Led all commercial negotiations with customers, suppliers and subcontractors
• Maintained responsibility for forecasting, budgeting and overall business performance

Project Support Officer at Defence Science and Technology Laboratory (Dstl) (2019-01 – 2021-06)

Provided operational and project support across multiple programmes within a Ministry of Defence executive agency.

• Supported delivery of multiple concurrent projects within a highly regulated environment
• Coordinated stakeholders across technical, commercial and operational teams
• Managed project reporting, financial tracking and programme documentation
• Facilitated communication between project managers, business managers and senior stakeholders
• Supported procurement and contract administration activities
• Contributed to successful project delivery through effective planning and coordination

Summary Justice Unit Clerk (Temporary) at Hampshire Constabulary (2022-05 – 2022-12)

• Managed sensitive legal information with accuracy and confidentiality
• Coordinated documentation and administrative processes within strict procedural frameworks
• Worked effectively within a fast-paced operational environment

Major Account Manager at Vohkus Limited (2013-09 – 2015-05)

Managed a portfolio of public and private sector customer accounts, delivering IT solutions and developing long-term client relationships.

• Managed and developed key customer accounts
• Built strong relationships with senior decision-makers
• Negotiated quotations and commercial agreements
• Generated revenue growth through account development and opportunity identification
• Worked collaboratively with technical and operational teams to deliver customer solutions
• Consistently maintained high levels of customer satisfaction and retention

Claims Handler at The Fairtrade Practice (2015-05 – 2018-07)

• Managed a high-volume caseload while maintaining service excellence
• Negotiated outcomes between customers and third parties
• Developed strong communication and problem-solving skills
• Maintained customer trust through effective case management

Administrator at Cavendish Online (2018-07 – 2018-12)

• Supported operational and administrative processes within a financial services environment
• Maintained accurate customer records and documentation
• Liaised with customers and business partners to ensure efficient service delivery

Access to Higher Education in Health & Social Care – South Downs College, Waterlooville

AVCE Business – South Downs College, Waterlooville

AVCE ICT – South Downs College, Waterlooville

GCSE Mathematics – Park Community School, Havant

GCSE English Language – Park Community School, Havant

GCSE English Literature – Park Community School, Havant

GCSE Design & Technology – Park Community School, Havant