Lucy Mackay

I am a reliable, hardworking and practical individual with a strong background in hands-on, customer-facing and detail-focused roles. I have experience across public service, hotel housekeeping, airport operations, hospitality and dental nursing, all of which required professionalism, good standards, attention to detail and the ability to work well under pressure. I am used to working on my feet, following procedures, keeping areas clean and organised, and taking pride in presentation, safety and customer service.

I am approachable, dependable and calm in busy environments, with a strong work ethic and a willingness to turn my hand to different tasks. I am now looking to broaden my options and move into a practical, active role where I can use my reliability, common sense, attention to detail and pride in doing a job properly.

Court Officer - Dumbarton Sheriff Court

(2023-07 - 2026-03)

• Supported the safe and professional running of a busy court building
• Carried out courtroom duties including calling witnesses, handling productions and escorting the Sheriff
• Assisted members of the public attending the court building
• Helped maintain appropriate behaviour, safety and standards within the building
• Kept witnesses and jurors informed of proceedings
• Reported maintenance and repair issues promptly
• Retrieved reference materials and supported court officials during proceedings
• Worked with discretion, professionalism and reliability in a formal environment

Room Attendant - Whitehead Hotels, Milngavie - Milngavie

(2022-05 - 2023-07)

• Cleaned and prepared guest rooms to a high standard
• Changed bed linen and towels and ensured rooms were fresh and well presented
• Vacuumed floors, dusted and polished furniture, and cleaned bathrooms
• Replenished guest supplies and restocked items as required
• Checked rooms carefully for cleanliness, presentation and maintenance issues
• Reported faults or damage promptly
• Worked efficiently to daily room schedules while maintaining standards
• Took pride in creating a clean, comfortable and welcoming environment for guests

Front of House Receptionist - Sentinel Office Buildings - Glasgow

(2022-02 - 2022-04)

• Greeted staff, visitors and contractors in a professional manner
• Monitored access to the building and followed security procedures
• Logged faults and maintenance issues and arranged approved contractors to attend
• Helped ensure building compliance records were kept up to date
• Answered enquiries and dealt with day-to-day issues calmly and efficiently
• Maintained a professional front-of-house area

Jury Attendant - Glasgow High Court Remote Jury Centre

(2020-11 - 2022-02)

• Welcomed jurors and supported them through the remote court process
• Set up and monitored video conferencing systems used during trials
• Supervised jurors during live proceedings to ensure proper conduct
• Followed strict confidentiality, security and court procedures
• Enforced health and safety measures including distancing, room limits and sanitisation procedures
• Resolved basic technical issues where possible
• Worked calmly and professionally in a sensitive, rule-based environment

Ground Operations Team Member - Jet2.com and Jet2holidays - Glasgow Airport

(2019-02 - 2020-03)

• Worked in a busy airport environment requiring reliability, stamina and professionalism
• Assisted passengers throughout check-in, boarding and departure processes
• Helped with the safe embarkation and disembarkation of passengers
• Conducted passport and travel document checks in line with procedures
• Followed airport safety, security and compliance requirements
• Supported customers at departure gates and airport entry points
• Worked on my feet during busy shifts and responded calmly under pressure
• Received a Customer Service Award in 2019

Bartender - Duntiglennan Public House - Clydebank

(2017-12 - 2019-02)

• Served food and drinks in a busy customer-facing environment
• Handled cash and processed payments accurately
• Took table reservations and provided table service
• Replenished stock and maintained clean and tidy customer areas
• Supported the day-to-day running of the pub
• Worked flexibly as part of a team during busy shifts

Dental Nurse - Academy Dental Practice - Inverness

(2005-05 - 2017-05)

Began my working life in dental nursing, developing strong standards in hygiene, preparation, accuracy and patient care

• Prepared treatment rooms, equipment and materials to a high standard
• Followed strict infection control, hygiene and health and safety procedures
• Maintained clean, organised and well-stocked clinical areas
• Worked carefully and accurately during routine and surgical procedures
• Supported patients in a calm and reassuring manner
• Assisted the team during medical and dental emergencies
• Liaised with suppliers and helped with stock replenishment

Standard Grades - Inverness High School