Lucy Osborne

An English language and linguistics graduate with a strong background in customer care and a track record of making a positive impact in the community through volunteer work and working with children, dedicated to using my skills and knowledge to help others in practical and meaningful ways. With excellent verbal and written communication skills, I am able to build strong relationships and connect with people from diverse backgrounds. I also possess strong administrative skills, allowing me to effectively organise and manage a wide range of projects and tasks. a highly empathetic and self driven individual, I am passionate about helping others and always strive to go above and beyond expectations.

AMEX- Customer Care Professional

• Respond promptly and accurately to merchant customer inquiries and issues via phone and live chat, providing accurate information and advice to customers whilst addressing any concerns or queries they may have
• take ownership of customer issues from start to finish, ensuring timely resolution and follow up to ensure customer satisfaction whilst anticipating their future needs
• utilise creative and innovative thinking to provide unique and effective solutions to merchant customers, going above and beyond to exceed their expectations
• document necessary information, such as payment details, customer change of details and charge rates 
•  Navigate computer systems and applications to service our customers whilst meeting compliance regulations and productivity targets

• Supporting the teacher in preparing and delivering lessons and activities 
• Providing 1-1 support for students who require additional assistance with their studies 
• Preparing and organising learning materials and resources 
• Monitoring and tracking student progress and providing regular feedback
• Assisting with administrative tasks such as record keeping 

English Language and Linguistics degree, 2:1, University the West of England.