Lucy Pinder

A hardworking individual who is extremely keen to learn new skills as well as reinforce existing ones. Thrives on working in a team environment but equally able to work on own initiative. A Multi talented and flexible customer service advisor with over 4 years experience working in a busy customer facing environment.

Used to resolving customer concerns and enquiries whilst able to maintain calm in challenging situations. Skilled at using computerised booking systems and able to accurately documenting call details.

Supervisor/Duty Manager - The New House - Thornhill Road, Cardiff, Caerphilly CF14 9UA

(2024-08)

Day to day managing of weddings, functions and restaurant service

• Dealing with monies i.e. Floats, cashing up
• Manage a team of staff, allocate specific duties and ensure smooth running of events
• Induction and training of new staff
• Resolving issues arising on the day
• Ensuring that function set ups are to a high standard
• Opening and closing of a shift
• Communicating with other teams e.g Food and Beverage Manager
• Adapting to processes and procedures of The New House
• Continuing to develop an understanding of running a highly professional team
• Understanding how important communication is
• Understanding the preparation required to ensure a successful event
• Working to deadlines making sure everything is done in a timely manner

Events Team Leader - Hensol Castle - Hensol, Pontyclun CF72 8JX

(2024-01 - 2024-08)

• Support Supervisors and manage a team
• Serving beverages to customers, keeping bar stocked
• Responsibility for following all bar opening and closing protocols
• Setting up and dismantling Events
• Ensuring the place is clean and tidy ready for the guests
• Answering any customer queries as and when required
• Understanding how to manage staff
• Banqueting etiquette for example learning how to set up tables properly for weddings and other events
• Understanding the preparation required to ensure a successful event
• Working to deadlines making sure everything is done in a timely manner

Events and Bar Assistants - Hensol Castle - Hensol, Pontyclun CF72 8JX

(2022-01 - 2024-01)

Customer Service Advisor - Admiral Insurance - Ty Admiral, David St, Cardiff, CF10 2EE

(2022-01 - 2022-12)

• Managing high volume customer queries regarding Vehicle and Home Insurance
• Dealing with customer concerns/complaints and resolving customers issues
• Log all details of telephone conversations
• Inputting correct data onto computerised system
• Processing cards payments
• Ensuring data protection processes implemented
• Further enhanced my customer service skills
• Knowledge of Product and importance of achieving targets set
• More efficient use of time management

Customer Service Advisor and Air Venture Staff - Greenwich Leisure Limited (GLL) Western Leisure Centre - Caerau Lane, Ely Cardiff, CF5 5HJ

(2017-01 - 2022-12)

• Offered detailed advice on memberships, products and service benefits
• Processing bookings, memberships and payments via a computerised system following data protection policies
• Taking Monetary transactions, cashing up and reconciling tills
• Dealing with customer queries and complaints as first point of contact
• Setting up and taking down the Inflatable Air Venture and supervising safe use of Inflatable
• Safety briefings to Air Venture Party Groups
• Following Health and Safety procedures including responding appropriately to pool, gym and fire emergency alarms
• Learned to become adaptable and accommodating
• Developed excellent customer service skills
• Improved quality of work under highly stressful and busy times
• Team working

Assistant Scout Leader - Scout Organisation

Have been a member of the Scout Organisation for 11 years, achieving Bronze and Silver Duke of Edinburgh Awards and have been an Assistant Scout Leader with the local cub scout pack.

Art Foundation - Art - Coleg Y Cymoedd Nant Garw (2017-01 - 2017-12)

A level - Art - Bryn Celynnog Comprehensive School (2009-01 - 2016-12)

A level - Photography - Bryn Celynnog Comprehensive School (2009-01 - 2016-12)

GCSE - English, Maths, Welsh, Art, ICT - Bryn Celynnog Comprehensive School (2009-01 - 2018-12)

BTEC - Science, Sport, Welsh Baccalaureate - Bryn Celynnog Comprehensive School (2009-01 - 2018-12)