Lucy Spurway

Dedicated professional with a strong emphasis on customer service excellence and reliability. Demonstrates exceptional skills in team collaboration, complaint handling, and successful up-selling, contributing to enhanced sales performance. Known for a positive attitude and initiative-taking abilities, ensuring effective visual merchandising and accurate price tagging. Career goals include further developing expertise in sales reporting and returns processing to drive business success.

Sales Assistant - Mooch - Exeter, Devon

(2025-05 - 2025-08)

I enjoyed working at mooch which is a card/gift shop. I ran the store by myself during my shifts as I was a keyholder and we lone trade. The store closed down at the end of August so I am currently looking for another part time role as I recently became a mum.

• Assisted customers with product selection for optimal satisfaction.
• Offered personalised shopping advice to enhance customer experiences.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Customer Service Advisor - Vistry Group - Exeter, Devon

(2023-07 - 2025-03)

• Delivered exceptional customer service by proactively resolving issues and concerns for their newly built home.

Sales Advisor/Supervisor - H&M - Exeter

(2018-10 - 2023-07)

• Ensured smooth operations with regular maintenance checks.
• Provided constructive feedback to staff for improved performance levels.
• Coordinated with other supervisors to maintain consistency across shifts.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Reduced workplace conflicts through effective communication and negotiation skills.

Sales Advisor (Part-time) - Argos - Exeter

(2017-08 - 2017-10)

I had many roles working at Argos, I worked on the tills and collection which involves cash handling and also giving people their items they have purchased, I also had a big role working on the jewellery and watch department which I loved the most, my main responsibilities include, filling up gaps in the windows with alternative pieces of jewellery or watches, helping customers find the right item for a gift, measuring customers fingers for the right ring size etc

Team Member - Part Time - Mecca Bingo Ltd - Exeter, Devon

(2017-04 - 2017-08)

I worked on all departments with the bingo hall, from cash handling/bingo calling to working on the bar and in the kitchen

Supervisor - Starbucks Coffee - Exeter

(2015-04 - 2017-04)

My main responsibilities as a supervisor are cash handling, key holder, supervising my team, I would have to make sure the area that I would deploy my team to was clean, tidy, stocked up etc. I would clean cafe, be on the till, make the coffee and making sure it was to a high standard and lots more.

• I have recently been asked to take responsibility and be in charge of the coffee changes and to make sure that everyone would up sell to the coffee special that was on that month etc. I also have learnt everything there is to know apart from the admin side of things as that is only for managers.

Barista - Costa Coffee

(2013-10 - 2014-02)

I was a barista at Costa coffee which involved making coffee and making sure the cleanliness of the shop remained at high standards. I loved working as a barista because its like art and different designs on he coffees and different styles of coffee was very exciting.

Cashier/Customer Service Assistant - Morrisons

(2012-11 - 2013-10)

As a cashier at Morrisons I had many jobs including working on the tills, in the kiosk, dry cleaning and shop floor work. I enjoyed working on the tills because I got to interact with customers and deliver great customer service.

teamstar - Park Resorts Holiday Parks

(2012-03 - 2012-09)

As part of a holiday park entertainments team I had to help provide a full programme of daily and evening entertainment and activities for all ages groups. A large part of this was providing children's entertainment and interacting with guests.

Customer Assistance - Mecca Bingo

(2011-08 - 2012-02)

Working at Mecca bingo got me involved with the customers with everything I did, from working in the kitchen and on the bar, to working on the main bingo. It helped me become more confident when dealing with customers on an informal as well as formal basis. I chose to work for this company because I knew from previous experiences on holiday parks that bingo is a key event that takes place and would help me gain more experience using a microphone.

Bakery Assistant/sales assistant - Greggs

(2010-05 - 2011-08)

My job at greggs involved serving customers with excellent customer service, cleaning the shop to maintain the high hygiene standards and working as part of a team. Traing others that had joined the team and food preparation was also part of my duties. This job involved working fast in a busy environment. I gained more confidence at greggs and enjoyed all aspects of the job.