PA and Operations Manager at BDO LLP (2019-08 – Present)
- Managed complex diary and calendar coordination for MSC, Communications Partners and senior executives.
- Handled confidential information with the highest level of discretion.
- Directed comprehensive travel planning and logistics for both domestic and international arrangements.
- Oversaw the end-to-end recruitment lifecycle, including onboarding and offboarding processes.
- Ensured directors and partners were consistently informed of their weekly priorities.
- Served as a key liaison between leadership and operational teams.
- Compiled detailed monthly, quarterly and annual financial reports for senior management, collaborating with management accounts to resolve discrepancies.
- Administered budgets and forecasts on a monthly, quarterly and annual basis.
- Transformed financial reporting from a basic to an advanced, structured format, improving analysis and visibility for key stakeholders.
- Redesigned, automated and implemented a new credit card process, ensuring clear and consistent reporting for all transactions.
- Processed all purchase orders, receipts and invoices within the P2P system for the Marketing, Sales and Clients teams.
- Designed and managed the operational calendar to ensure the department met key deadlines, milestones and business priorities.
- Ensured departmental compliance with internal policies, governance frameworks and regulatory requirements.
- Built, maintained, and reported on internal action logs, annual leave logs and risk logs.
- Provided comprehensive meeting support, including agenda distribution, documentation preparation, action capture and minute production.
- Spearheaded the end-to-end planning and execution of MSC team events, managing logistics, scheduling and digital board marketing for high engagement and successful outcomes.
- Oversaw all MSC operations, including process reviews, enhancements, change management and risk management.
- Designed and maintained project boards, resource allocation trackers and activity logs in Monday.com, delivering regular reports to support operational oversight and decision-making.
- Supported the alumni program's onboarding process and maintained accurate data entry within the CRM system, ensuring data integrity and consistency.
- Proactively identified and resolved diary clashes by renegotiating meetings to accommodate urgent matters.
- Managed supplier and vendor relationships, including contract negotiations and supported procurement with performance reviews and renewals.
- Coordinated all travel arrangements, including hotels, flights and transfers for two partners.
- Provided end-to-end operational support to MSC teams, ensuring effective delivery, continuous improvement and adherence to the four pillars of operational excellence.
- Delivered operational support throughout the transformation from Marketing, Sales & Clients to Sales and Marketing, maintaining business continuity and supporting new process adoption and departmental rebranding.
- Coordinated the planning and execution of office floor relocations to support the return-to-office strategy post-COVID-19, ensuring minimal disruption to business operations.
PMO at Reed Business Information (RBI) (2019-02 – 2019-07)
- Supported the effective delivery of change across the Commercial Business Systems programme as a PMO Analyst.
- Collaborated directly with the Delivery Manager, Departmental Directors and Senior Stakeholders, providing extensive reporting and identifying risks to facilitate effective decision-making.
- Enabled the programme to deliver first-class propositions for colleagues and customers, on time, within budget and to the highest standards.
PA to Programme and Delivery Manager and Programme PMO at Willis Towers Watson (2018-04 – 2018-10)
- Rendered PA and executive support to the Programme and Delivery Manager within a complex transformation programme, managing diaries, meetings and senior stakeholder coordination.
- Facilitated PMO governance through coordinating reporting, maintaining RAID logs and tracking deliverables.
- Produced high-quality documentation and ensured smooth programme operations via effective organisation, communication and follow-up.
PMO at Royal Bank of Scotland (2017-08 – 2018-02)
- Delivered PMO governance and operational support for a large-scale Data Remediation Programme at RBS, enabling delivery across 32 projects through structured reporting, robust RAID and change control processes and effective cross-functional coordination.
- Managed onboarding, financial forecasting and resource tracking via Planview, while driving consistency in governance, reporting frameworks and programme controls to support senior leadership oversight and ensure delivery against agreed timelines.
PA to the Programme Manager and Programme PMO at Aon UK Limited (2017-03 – 2017-07)
- Provided end-to-end PMO governance and operational/PA support for a business-critical UK Risk & Compliance programme, enabling senior leadership oversight through robust reporting, RAID management and quality assurance.
- Played a key role in coordinating cross-functional delivery, managing programme resources and supporting the successful implementation of a UK-wide Anti Bribery & Corruption risk platform.
PA to the Programme Director (Business and Personal) and PMO Analyst at Barclays (2015-03 – 2016-06)
- Delivered dual PMO and executive support within Barclays Wealth, providing structured governance, agile coordination and operational oversight across six project workstreams while supporting a Programme Director at a senior leadership level.
- Drove consistency in reporting, RAID management and delivery controls, while managing resource onboarding, PPM tooling (Navigator) and end-to-end programme governance to enable efficient and controlled delivery.
Travelling (2014-11 – 2015-03)
- Undertook extensive travel across America, New Zealand, Australia, Bali, Gili Islands and Thailand.
Executive Assistant and Project Support Officer within Sanction and Export Controls Compliance at Vodafone (2014-03 – 2014-11)
- Executed PMO and Executive Support functions within Vodafone's Export Controls and Sanctions programme, driving governance, reporting and delivery oversight across legal and compliance teams.
- Managed project plans, RAID processes and milestone tracking, while coordinating stakeholders, maintaining programme documentation and supporting the implementation of a robust risk management framework.
PA to the Programme Manager and Project Support Officer within CIB Change & Customer Service Solutions at RBS Corporate Banking Division (2013-07 – 2014-03)
Recruitment Specialist, Risk and Central Functions at Allegis Group Services, RBS Client Site RBS (2012-04 – 2013-07)
Risk Resourcing Consultant / Pre Employment Screening Coordinator at Hays PLC, RBS Client Site (2011-03 – 2012-04)
HR Consultant (CTC Cleared) at Reed Recruitment, Metropolitan Police Service (2009-11 – 2011-02)
