Station Head Waiter at Clos Maggiore (2021-10 – 2026-02)
As a station Head Waiter looking after 8 to 15 tables. Main duties were setting up the Restaurant, explaining the menu to the guest.
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
Agency Delivery Driver at All Around London (2020-03 – 2021-10)
- Picking up parcels from main location and dropping them off to various locations
- Front facing customer service
- Scanning and barcode sticking
- Driving to different locations by car
Head Waiter at Yeni Restaurant (2018-05 – 2020-03)
Target driven, money hungry and self-motivated. Happy to work in a busy competitive environment. A hard worker with a positive attitude. Known for working efficiently without supervision. Strong attention to detail. Outstanding communication skills to relate with team members and customers/members of the public.
- Guide patrons to their seats
- Work with the host/hostess to guide patrons to open tables, informing them of the day's food and drink specials
- Assign Waitstaff to Tables & areas
- Place Food and Drink Orders
- Train New Waitstaff
- Manage Waitstaff
- Inspecting dining and serving areas, as well as all the equipment in use and storage areas for organization and cleanliness
- Arranging for the replacement of dining room silverware and other supplies, as necessary
- Ensuring the highest quality of standards are met for service, cleanliness and profitability
- Making personalized recommendations on new menus and promotions
- Requesting work orders for maintenance repairs
- Perform opening and closing duties
Restaurant Manager at De Stefano's Pizzeria (2015-09 – 2018-03)
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
Head Waiter at Durrants Hotel (2010-10 – 2014-08)
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Restaurant Manager at Rhythms Bar Restaurant (2007-11 – 2010-10)
- Recruiting, motivating and training staff
- Preparation of stock - Doing regular stock-takes and ordering as necessary
- Handling and co ordinating deliveries
- Maintaining the condition of all alcohol
- Overseeing and liaising with the kitchen
- Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
- Adhering to budgets, increasing profits and managing cash flow
- Dealing with difficult customers
Head Waiter at Joanna's Restaurant (2003-06 – 2007-04)
Assistant Manager at San Frediano Restaurant (2000-02 – 2003-05)
Senior Waiter at Sabatino's Restaurant (1995-09 – 2000-01)
Senior Waiter at Gino's Restaurant (1985-09 – 1995-01)
