Customer Experience Expert
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Over three years experience in a range of customer service focused roles, support customers using mediums including face to face, telephone, email, and web portals, doing both business to business and business to customer support. This involved using various CRMs (PipeDrive and Purple CRM) and bespoke ticket management systems. Customer satisfaction has always been my driving motivation in all these roles
I have years of customer focused experience ranging from retail, to marketing and all the business in-between, I have been working in marketing and social media management now for over 6 years running teams and groups to bring out the best in our company.
I have an HNC In computing and hardware
I also have multiple professional marketing accreditations
