Luke Smith

Through my A level equivalent qualification in business and my past experiences in employment I have obtained numerous skills which are Adept at developing and executing business strategies that align with organizational goals, enhance customer satisfaction, and increase market share. Known for strong leadership, innovative problem-solving, and a relentless focus on achieving measurable outcomes. Passionate about leveraging business acumen to deliver sustainable value and foster long-term success, with these I am looking to begin my professional career in business including the sectors that are involved in this career path.

Financial Admin at Pathlines Pensions (2025-07 – 2025-10)

Provide accounting administration support within our Client accounting team

• Reconciling and settling Insurer accounts
• Pay insurer accounts on a monthly basis; involves checking that client has paid, that insurer is quoting the correct premium and commission, that the account is paid according to our terms of payment with each insurer, and in compliance with FCA regulations
• Check each insurer account at the beginning of each month for long outstanding credits or debits and bring to the attention of the relevant account handler
• Organise payment for each insurer online by BACS
• Cash accounting work - Posting of client payments; cash, credit cards, internet and BACS payments – For Hedron connect and broking desk only
• Raise queries and maintain logs for unallocated cash receipts
• Issue premium refunds to clients
• Reconciliation of IBA bank account
• Perform due diligence on insurer/client/third party payments
• Monitor client receipts including cheque logs to confirm timeliness of banking
• Prepare list of 3rd party payments made
• Production of earned income payments as per the allocated schedule
• Run system month ends and adhoc system reports

Shift Leader at The Gary Cooper & The Captain Ridley's Shooting Party (Wetherspoons) (2024-02 – 2025-07)

As a team leader, my daily tasks is assisting the management with managing the team throughout the day and the upkeep of the pub is kept, I ensure that the pubs cleanliness is kept to the company standards and by doing this I would be doing hourly checks in different areas of the pub to ensure that these areas are kept clean and tidy, working in this role in a fast paced and popular establishment gives me the experience to multitask, keep organised under pressure, thinking quick on my feet and great communication with my team. due to my hard work and determination to get the work done and completed my manager quickly promoted me from team associate to team leader within a few months of working here.

Bar Supervisor at The Grain and Hop Store & The Bath House, Greene King (2021-11 – 2023-12)

When manager on duty, I was responsible for the health and safety of all customers and staff, as well as ensuring day to day operations ran smoothly. This included, opening and closing the pub, delegating tasks, stock control, auditing and managing financial expenses and tills. With a big event space available for hire, I also managed day to day bookings and events during my shifts.

Being known as also a successful sports pub, I have experience working in a fast-paced environment, adapting to change constantly. I was promoted to supervisor after working as a team member due to my positive attitude, product knowledge and customer service.

• Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously
• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
• Processed cash, credit card and voucher payments using POS terminals
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
• Confirmed customers' ages for alcohol service in line with Challenge 25 rules and regulations and discontinued service to intoxicated guests
• Retained knowledge of current menu selections for accurate, reliable customer guidance
• Resolved customer complaints promptly, escalating larger operational concerns to management
• Remained flexible to facilitate coverage during high-traffic service hours
• Responsible for opening and closing, counting tills on both morning and closing shifts and ensuring the safe count was correct, investigating any issues if necessary
• Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
• Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests

Sales Assistant at JD Sports (2019-10 – 2021-11)

• Kept sufficient inventory supply and stock on shelves and in storerooms
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner
• Liaised with potential customers to determine needs and provide recommendations
• Created welcoming environment by greeting customers in line with best store practices
• Always pushed daily sales targets to meet the required end of week goals to ensure the rest of the team were rewarded
• Ensured all customer orders and deliveries were put away in the correct locations to avoid confusion

Café Assistant at Café (2017-08 – 2019-10)

• Strictly adhered to health and safety regulations for optimal company compliance in food and drinks preparation
• Maintained clean, tidy drinks preparation areas, minimising risk of accidents
• Received and accurately processed customer payments
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas
• Cleared cafe tables quickly, thoroughly cleaning and sanitising ahead of future customers

Secondary Education – Denbigh Secondary School (2011-09 – 2016-07)

A Level in Business – Milton Keynes College (2020-09 – 2021-07)