Luke Taylor

Reliable and highly organised professional with over 12 years' experience across customer-facing, operational, and administrative environments. Experienced in team coordination, compliance, problem-solving, and maintaining efficient day-to-day operations. Proven ability to manage responsibility, work under pressure, and build strong working relationships. Now seeking a new opportunity offering progression, responsibility, and long-term development.

Customer & Operations Manager at Entain /Ladbrokes (2015-04 – Present)

• Oversee daily operations and ensure smooth running of the store.
• Coordinate staff rotas and support team members to maintain performance standards.
• Manage cash handling and end-of-day reconciliations with consistent accuracy.
• Resolve customer issues calmly and professionally.
• Ensure compliance with company policies and regulatory requirements.
• Contribute to achieving store targets and maintaining operational efficiency.

Park Ranger at Cardiff Council (2013-04 – 2014-09)

• Maintained safety and security across public park facilities.
• Assisted members of the public and resolved on-site issues.
• Worked collaboratively within a team to maintain operational standards.
• Ensured adherence to local regulations and safety procedures.

Games Attendant / Receptionist at Cardiff Council (2011-04 – 2013-04)

• Managed reception duties and customer enquiries.
• Controlled access to facilities and ensured safety compliance.
• Handled cash transactions and maintained accurate records.

Lifeguard / Leisure Assistant at Cardiff Council (2010-04 – 2011-09)

• Responsible for public safety within a high-traffic leisure facility.
• Assisted with administrative and maintenance duties.
• Delivered professional service to facility users.

A-Level in Travel & Tourism

BTEC in Travel & Tourism

GCSEs in English and Maths