Lumi

Detail-oriented Seasoned Surveyor / Technical Housing Officer with strengths in conducting thorough assessments of residential properties, inspecting building elements to identify defects and informing planned maintenance strategies. Also, carrying out inspections on privately rented homes, ensuring they are safe, healthy, and meet legal standards, enforcement, advice, and ensuring compliance with health and safety regulations and enhancing housing standards.

Stock Condition Surveyor at Notting Hill Genesis Housing Association (2023-06 – Present)

• Carried out general day-to-day maintenance tasks.
• Carried out comprehensive stock condition surveys across occupied, new acquisition and void residential properties to assess the condition of housing assets and support future investment programmes.
• Inspected internal and external building components including roofs, chimneys, walls, windows, doors, kitchens, bathrooms, heating systems and communal areas for Flats, Blocks and Houses.
• Assessed the remaining life expectancy of key building components and recorded condition ratings to inform planned maintenance and capital works programmes.
• Collected accurate asset data using handheld surveying devices and updated electronic asset management systems in accordance with organisational procedures.
• Completed Components, Housing Health and Safety Rating System (HHSRS) assessments, identifying Category 1 and Category 2 hazards and reporting any immediate health and safety concerns.
• Identified defects including structural deterioration, water ingress, roof defects, timber decay and damaged building component requiring remedial works.
• Produced detailed survey reports with photographs and condition assessments, providing clear recommendations for repairs, replacements or further investigation.
• Ensured inspections complied with the Decent Homes Standard, Awaab’s Law and current housing legislation, health and safety requirements and relevant building regulations.
• Escalated serious defects and compliance issues to appropriate teams, ensuring timely resolution of safety and quality concerns.
• Liaised with residents during inspections, clearly explaining survey purposes and fostering a customer-focused environment.
• Worked closely with asset management, housing and maintenance teams to ensure survey information supported future investment planning and lifecycle management.
• Managed a varied workload independently, ensuring surveys were completed accurately and within agreed timescales.

Damp and Mould Surveyor at Croydon Council (2022-05 – 2023-05)

• Investigated customer reports of damp, mould, and condensation in residential properties to identify root causes and recommend solutions.
• Diagnosed the underlying causes of moisture-related defects through visual inspections and building pathology assessments.
• Prepared schedules of work outlining appropriate repairs and preventative measures.
• Liaised with contractors to ensure timely completion of remedial works in accordance with specifications and standards.
• Monitored ongoing cases and carried out follow-up inspections to confirm successful completion of repairs.
• Ensured all recommendations complied with HHSRS guidance and relevant housing legislation.
• Provided technical advice to colleagues and residents regarding damp prevention and property maintenance.
• Managed multiple inspections, ensuring thorough documentation and photographic evidence to support findings and recommendations.

Building Surveyor (Damp & Mould, Stock condition and Inspections) at Leicester City Council (2021-04 – 2022-05)

• Conducted property inspections to identify structural defects, maintenance requirements and compliance issues.
• Prepared comprehensive condition reports with prioritised recommendations for repairs and planned maintenance.
• Assisted with refurbishment and repair projects, coordinating from initial inspection to successful completion.
• Measured and recorded building information accurately using digital surveying equipment.
• Advised on building regulations, health and safety requirements and construction best practice.
• Worked with contractors, consultants and internal stakeholders to deliver maintenance programmes.
• Supported asset management by providing reliable condition data to inform investment decisions.
• Managed varied workload across residential properties, consistently meeting deadlines and ensuring high accuracy standards.
• Oversaw daily property management responsibilities, ensuring smooth operations and tenant satisfaction.

Helpdesk Assistant at NHS Arden & GEM CSU (2020-05 – 2021-04)

• Provided first-line technical and user support for systems developed by the Data & Systems Team.
• Used technical and product knowledge to interpret customer requirements.
• Maintained ownership of calls and communication with customers to meet response targets.
• Gathered and accurately input detailed, complex, and sensitive information into the Service Desk tool.
• SQL experience, adding people to sandboxes.
• Experience using UDAL and NCDR.
• Experience with Azure, including training a colleague on its use for UDAL.

Helpdesk Dispatcher at Circle Health Group (2019-05 – 2020-04)

• Coordinated and processed urgent fast-track and priority instrument sterilisation requests from hospitals across the Circle Health Group network.
• Utilised Health Edge software to manage tray lists, update stock, generate decontamination certificates, track NCRs, and process service delivery data.
• Liaised with hospitals and internal departments, responding to telephone and email enquiries from clinicians, engineers, and logistics teams.
• Handled incoming stock deliveries, removed and stored pallets, and ensured correct documentation and tray ID management.
• Prepared sterilised medical instruments for dispatch, unloading autoclaves and placing trays in designated cooling areas prior to delivery.
• Investigated and logged NCRs by analysing tray history in Health Edge and using Excel to maintain weekly technician NCR reports.
• Provided operational support by handling scheduling changes, rerouting drivers, and logging vehicle damage incidents with third parties.
• Supported interview processes by taking notes and coordinating with managers.

Bachelor of Arts in Management Studies – University of Leicester, Leicester (2020)