Stock Condition Surveyor at Notting Hill Genesis Housing Association (2023-06 – Present)
- Carried out general day-to-day maintenance tasks.
- Carried out comprehensive stock condition surveys across occupied, new acquisition and void residential properties to assess the condition of housing assets and support future investment programmes.
- Inspected internal and external building components including roofs, chimneys, walls, windows, doors, kitchens, bathrooms, heating systems and communal areas for Flats, Blocks and Houses.
- Assessed the remaining life expectancy of key building components and recorded condition ratings to inform planned maintenance and capital works programmes.
- Collected accurate asset data using handheld surveying devices and updated electronic asset management systems in accordance with organisational procedures.
- Completed Components, Housing Health and Safety Rating System (HHSRS) assessments, identifying Category 1 and Category 2 hazards and reporting any immediate health and safety concerns.
- Identified defects including structural deterioration, water ingress, roof defects, timber decay and damaged building component requiring remedial works.
- Produced detailed survey reports with photographs and condition assessments, providing clear recommendations for repairs, replacements or further investigation.
- Ensured inspections complied with the Decent Homes Standard, Awaab’s Law and current housing legislation, health and safety requirements and relevant building regulations.
- Escalated serious defects and compliance issues to appropriate teams, ensuring timely resolution of safety and quality concerns.
- Liaised with residents during inspections, clearly explaining survey purposes and fostering a customer-focused environment.
- Worked closely with asset management, housing and maintenance teams to ensure survey information supported future investment planning and lifecycle management.
- Managed a varied workload independently, ensuring surveys were completed accurately and within agreed timescales.
Damp and Mould Surveyor at Croydon Council (2022-05 – 2023-05)
- Investigated customer reports of damp, mould, and condensation in residential properties to identify root causes and recommend solutions.
- Diagnosed the underlying causes of moisture-related defects through visual inspections and building pathology assessments.
- Prepared schedules of work outlining appropriate repairs and preventative measures.
- Liaised with contractors to ensure timely completion of remedial works in accordance with specifications and standards.
- Monitored ongoing cases and carried out follow-up inspections to confirm successful completion of repairs.
- Ensured all recommendations complied with HHSRS guidance and relevant housing legislation.
- Provided technical advice to colleagues and residents regarding damp prevention and property maintenance.
- Managed multiple inspections, ensuring thorough documentation and photographic evidence to support findings and recommendations.
Building Surveyor (Damp & Mould, Stock condition and Inspections) at Leicester City Council (2021-04 – 2022-05)
- Conducted property inspections to identify structural defects, maintenance requirements and compliance issues.
- Prepared comprehensive condition reports with prioritised recommendations for repairs and planned maintenance.
- Assisted with refurbishment and repair projects, coordinating from initial inspection to successful completion.
- Measured and recorded building information accurately using digital surveying equipment.
- Advised on building regulations, health and safety requirements and construction best practice.
- Worked with contractors, consultants and internal stakeholders to deliver maintenance programmes.
- Supported asset management by providing reliable condition data to inform investment decisions.
- Managed varied workload across residential properties, consistently meeting deadlines and ensuring high accuracy standards.
- Oversaw daily property management responsibilities, ensuring smooth operations and tenant satisfaction.
Helpdesk Assistant at NHS Arden & GEM CSU (2020-05 – 2021-04)
- Provided first-line technical and user support for systems developed by the Data & Systems Team.
- Used technical and product knowledge to interpret customer requirements.
- Maintained ownership of calls and communication with customers to meet response targets.
- Gathered and accurately input detailed, complex, and sensitive information into the Service Desk tool.
- SQL experience, adding people to sandboxes.
- Experience using UDAL and NCDR.
- Experience with Azure, including training a colleague on its use for UDAL.
Helpdesk Dispatcher at Circle Health Group (2019-05 – 2020-04)
- Coordinated and processed urgent fast-track and priority instrument sterilisation requests from hospitals across the Circle Health Group network.
- Utilised Health Edge software to manage tray lists, update stock, generate decontamination certificates, track NCRs, and process service delivery data.
- Liaised with hospitals and internal departments, responding to telephone and email enquiries from clinicians, engineers, and logistics teams.
- Handled incoming stock deliveries, removed and stored pallets, and ensured correct documentation and tray ID management.
- Prepared sterilised medical instruments for dispatch, unloading autoclaves and placing trays in designated cooling areas prior to delivery.
- Investigated and logged NCRs by analysing tray history in Health Edge and using Excel to maintain weekly technician NCR reports.
- Provided operational support by handling scheduling changes, rerouting drivers, and logging vehicle damage incidents with third parties.
- Supported interview processes by taking notes and coordinating with managers.
