Lumya Ferdous

Psychology undergraduate at the University of Greenwich, graduating in 2027, with experience in luxury retail. Experienced in delivering excellent customer service, achieving sales targets, maintaining visual standards, and supporting day-to-day store operations in a fast-paced environment.

Sales Associate - Reiss Kent House

(2023-10)

• Delivered high-quality customer service in a luxury retail environment.
• Assisted customers with product selection and purchasing decisions.
• Processed transactions and handled customer enquiries professionally.
• Managed returns, exchanges, and click-and-collect orders in accordance with company procedures.
• Supported stock replenishment, inventory organisation, and seasonal product launches.
• Maintained visual merchandising standards in line with brand expectations.
• Consistently met and exceeded personal sales targets while contributing to overall store performance.
• Worked collaboratively with colleagues to ensure an excellent customer experience.

Creative Writing Club Leader - College

• Organised and led a college creative writing club.
• Coordinated meetings, discussion topics, and group activities.
• Developed leadership, organisational, and communication skills.

Fundraising Volunteer - College

• Assisted with a college fundraising event.
• Served customers and managed orders efficiently.
• Worked as part of a team to support a successful fundraiser.

BSc - Psychology - University of Greenwich (2027)

A Levels - Biology, Chemistry, English Literature - New City College, Havering Sixth Form, London

GCSEs - English Language (Grade 7), Mathematics (Grade 6) - New City College, Havering Sixth Form, London