Luna Oliveira

I am a dedicated, hardworking, flexible team player with excellent interpersonal, communication skills with both verbal and written. I enjoy working as part of a team and have worked independently under pressure when the need arises Under difficult circumstances. I am a quick learner, versatile, friendly, and approachable person, also very diplomatic.

I can work long hours under difficult circumstances requiring a great number of initiatives. I have acquired transferable skills which allow me to adapt quickly to various work settings.

Team Member - Moo Boo Muswell Hill – The Best Bubble Tea - Muswell Hill

(2023-09 - 2023-08)

• Taking customer orders in a friendly and welcoming manner. The job involves crafting beverages (bubble tea), handling various payment methods like debit/credit and Apple Pay, processing online orders through platforms like Just Eat.
• I have the duty to maintain cleanliness throughout the store, which includes counter area, kitchen, and floors.
• Additionally, I was responsible for opening and closing the shop, securely storing the keys in a designated locker, managing solo shifts, conducting end-of-shift cash counts, and restocking shelves as needed.

Team Member - McDonald's - Wood Green Highroad

(2024-03 - 2025-02)

• I Take customer orders at the till, ensuring accuracy and always having patients when taking orders. Process payments with cash and cards providing correct change with any sum given and effective with how much time I spend on each order taken.
• I give out table service by delivering food directly to customers and ensuring their requests are met. As well as Handling customer complaints calmly and professionally with management.
• Restocking food items and maintaining cleanliness and hygiene standards throughout the shift.
• I also obtained the skills to handle machinery, for example, the drinks section involving soft drinks and dessert items. Additionally, I Manage food orders for delivery drivers from Deliveroo and UberEATS, ensuring timely and efficient deliveries.

Sales Assistant - Sports Direct - Wood Green Highroad

(2025-02 - 2025-10)

• I have Operated the tills and handle cash/card payments, Processing transactions accurately and efficiently Following procedures for returns and exchanges.
• I have, Provided excellent customer service Helped customers with product selection, sizing, and general inquiries.
• I have Confidently promoted special offers such as faster plus within the sports direct brand and upsold products.
• I have Worked collaboratively with a diverse team to meet daily store targets, Supported colleagues during busy periods, such as sales and promotions.
• I Managed multiple tasks under pressure and during peak times and attending to the changing rooms at the same time.

GCSE - Mathematics & English - Duke's Aldridge Academy (2017-09 - 2022-07)

BTEC - Creative Media Studies - Haringey Sixth Form College (2022-09 - 2024-05)

Undergraduate - Pharmacology - London Metropolitan University (2025-09)