Lycia Sekir

A dedicated and results-driven luxury retail professional with over 5 years of experience delivering exceptional customer service, supporting high-end client relationships, and contributing to strong commercial performance. Experienced in supervising teams, leading daily operations, and motivating colleagues to achieve business goals in fast-paced retail environments. Skilled in team management, staff development, problem-solving, and maintaining high standards of presentation and service excellence.

A confident team player with strong communication and leadership abilities, committed to creating positive customer experiences and supporting successful team outcomes.

Customer Service Advisor - Harrods

(2023-07 - 2026-07)

• Delivered exceptional customer service in a luxury retail environment.
• Managed customer enquiries professionally in person and over the phone.
• Resolved customer complaints promptly while ensuring a positive customer experience.
• Handled confidential customer information in full compliance with GDPR regulations.
• Processed returns, exchanges and customer transactions accurately.
• Liaised with internal departments to resolve customer issues efficiently.
• Maintained excellent product knowledge and consistently upheld Harrods' luxury service standards.

Store Fulfilment & Front Desk - Harvey Nichols

(2022-09 - 2023-05)

• Managed front desk operations, welcoming customers and providing first-class service.
• Processed and fulfilled online customer orders accurately and efficiently.
• Prepared Click & Collect and online purchases for collection and dispatch.
• Assisted customers with online order enquiries and collections.
• Maintained stock accuracy and supported inventory management.
• Worked closely with sales floor and stockroom teams to ensure smooth daily operations.
• Supported the store during busy trading periods while maintaining excellent service standards.

Beauty Advisor - Charlotte Tilbury, John Lewis Bond Street

(2021-06 - 2022-12)

• Delivered personalised beauty consultations and makeup advice.
• Recommended Charlotte Tilbury skincare and makeup products to suit customers' needs.
• Built strong relationships with customers, encouraging repeat business.
• Achieved sales targets through exceptional customer service and product knowledge.
• Maintained visual merchandising standards and luxury brand presentation.
• Supported product launches, promotions and in-store events.