Lydia Catherine Coker

Experienced beauty sales professional with a strong background in front-of-house management, delivering personalised consultations, and building strong client relationships. Confident in supporting sales and providing an excellent client experience. Highly organised with strong communication and administrative skills.

Clinic Coordinator / Client Experience Specialist - Therapie Clinic - Clapham South

(2023-07 - 2026-05)

• Manage FOH, ensuring the smooth running of clinic diary, welcoming clients and following up after treatment to ensure they have received quality service
• Handling client inquiries, responding to emails and calls promptly, providing support to team members to drive their sales, managing appointment schedule and optimising clinic diary to maximise efficiency
• Conducting consultations (Laser Hair Removal, Advanced Skin treatments and Body treatments) with existing and potential clients and upselling when necessary
• Working towards Sales targets, KPIs, and completing daily operational reports
• Monitoring stock levels, deducting stock on Lotus and documenting any discrepancies, maintenance of clinic visual standards

Beauty Advisor - Benefit Cosmetics - Ely's Wimbledon

(2021-09 - 2023-06)

• Customer service, Tracking daily, weekly and monthly sales targets using worksheets
• Brow wax and tinting service and Product knowledge to help deliver great customer service and to be able to demonstrate products on customers
• Stock management to maintain visual standards of the store
• Focus on building strong client relationships to encourage customer loyalty and repeat bookings

Level 3 Production Arts Makeup - Production Arts Makeup - Kingston College (2018-01 - 2019-12)

Level 2 Hair and Media Makeup - Hair and Media Makeup - Kingston College (2017-01 - 2018-12)