Lydia Kiernan

I am an enthusiastic and driven person with an academic background in criminology, holding a 2:1 degree from Liverpool University. I have practical experience in the field of customer service gained through working in a fast-paced call center environment. This experience has honed my communication skills, taught me the importance of patience and empathy, and developed my ability to handle challenging situations effectively. I am passionate about applying my knowledge and skills to contribute to a team's success and thrive in dynamic, collaborative environments. I am eager to bring my educational background and customer service expertise to a role that allows me to make a meaningful impact.

I have had valuable experiences working as a call center agent during a period of high activity as a new website was launched. This role required me to excel in a fast-paced environment, ensuring customer satisfaction and troubleshooting technical issues efficiently. Additionally, I have experience working in a bakery with early morning starts, where I assumed various responsibilities, including training new employees and locking up the premises. These experiences have equipped me with strong communication, problem-solving, and leadership skills, making me adaptable and well-prepared for dynamic work environments.

I hold a 2:1 degree in criminology from Liverpool University, where I enthusiastically engaged with each module, demonstrating a genuine passion for understanding the intricacies of individual behaviors. This degree has increased my team working skills and allowed me to apply a better understanding of customer motivations, needs, and reactions, enabling more empathetic and effective interactions.