Lydia Scott

A reliable, hardworking and adaptable professional with over seven years' experience in customer service, administration and client-facing roles. Experienced in complaint resolution, data processing, reception duties and meeting strict performance targets within fast-paced environments. Currently training as a Student Dental Nurse, demonstrating a strong commitment to learning, patient care and professional development.

An excellent communicator with strong organisational skills and attention to detail.

Student Dental Nurse

Current Position

• Assisting dentists during clinical procedures.
• Preparing treatment rooms and sterilising instruments.
• Supporting patients throughout treatment.
• Maintaining accurate patient records.
• Developing knowledge while completing a recognised dental nursing qualification.

Digital Mailroom Operative - Paragon - Sunderland

(2024-07 - 2025-01)

• Processed confidential customer information while meeting SLAs.
• Handled incoming mail including sensitive financial documents.
• Maintained accuracy under pressure.
• Used Microsoft Excel and office systems.
• Consistently met daily deadlines.

Resolution Specialist - EC Outsourcing - Sunderland

(2023-05 - 2024-05)

• Handled complex customer complaints.
• Investigated and resolved issues fairly.
• Supported colleagues with escalated cases.
• Worked to company policies and regulations.
• Promoted from Customer Service Advisor.

Customer Service Advisor - EC Outsourcing - Sunderland

(2023-05 - 2024-05)

• Managed inbound calls and emails.
• Assisted with billing and account queries.
• Met performance targets.
• Delivered excellent customer service.

Junior Stylist - Capo Hairdressing - Sunderland

(2018-06 - 2023-04)

• Provided cutting, colouring and styling.
• Built a loyal client base.
• Managed appointments and reception.
• Processed payments.

Hairdressing Apprentice - Francis Marshall

(2017-09 - 2018-06)

• Assisted senior stylists.
• Managed bookings.
• Developed customer service skills.

General Assistant - Sainsbury's

(2017-06 - 2017-09)

• Checkout duties.
• Stock replenishment.
• Customer service.

Childcare Placement - Springboard

(2016-08 - 2017-08)

• Completed childcare placement.
• Supported children up to age 7.

Bar Staff - Santino's

(2016-07 - 2016-12)

• Served food and drinks.
• Handled payments.

Student Dental Nursing Qualification

Level 2 Hairdressing

GCSE English

GCSE Mathematics