Not specified - Sean Macconnamara Commercial Glazing Installation, Design & Project Management
(2023-06)
- Preparing customer quotations, materials ordering, coordination of deliveries to site
- Arranging additional trades persons i.e. Painters, Brick Layers etc. and additional duties as and when required
- Typing up documents, responding to business enquiries and providing customer service
Telesales Researcher - Hilton Birmingham Metropole Hotel
(2023-04 - 2023-06)
- Contacting potential companies to ascertain their hotel requirements by way of telephone and email communication
- Generating leads for the external sales team and managing customer accounts, promptly resolving customer issues
- Achieving 20 productive outbound calls per day and diarising call backs
- Compiling guest lists for the biannual Corporate Hospitality Event
- Arranging and carrying out hotel "show arounds" for potential new customers
Internal Sales Executive - TNS Catering Management Ltd
(2021-10 - 2022-05)
- Contacting potential clients stored on a database with a view to making appointments for the Business Development Team
- Achieving a target of 200 outbound prospecting calls per week
- Creating a pipeline to achieve company targets and objectives
- Keep records of calls and sales noting useful information on the ACT CRM System
- Share reports on weekly call activity and pipeline
- Develop and update the database to gain well qualified appointments for the BDM
- Answer inbound calls and follow up on website enquiries
- Assist with marketing campaigns to generate appointments and leads
- Create, upload and monitor social media content
- Daily monitoring of sales portals, completion of pre qualification questionnaires and expressions of interest
National Account Manager - Motivair Compressed Air Management
(2016-02 - 2019-04)
Responsible for the management and growth of the National Account commercial base via Head Office, and Regional Office contacts. Specialising in multi - site national accounts.
- Expanding the number of active Motivair customers within defined market sectors
- Increasing both sales and profits by generating new business from the Client Business Development Team and the client's customer base
- Aggregate Industries – From winning the account (280 sites) to an annual revenue of 400k
- ISS Facilities Management – From winning the account to an annual revenue of 271k
- Achieving an annual sales revenue of 1.2 million in my second year
Business Development Manager - Mettler Toledo UK
(2014-02 - 2016-01)
Business Development Manager responsible for selling service/maintenance contracts to a wide range of industries generating new business for the Service Division. In addition to the new business role I was also Account Manager for Pfizer UK, GlaxoSmithKline, Aesica Pharmaceuticals, Mars UK, Esso Petroleum Co Limited and Givaudan UK.
- Responsible for generating new business for Metal Detectors, X-Ray machines and Laboratory Auto Chemistry equipment
- New Business Revenue target achieved for 2014 - £400k
Service Sales Manager - Avery Weigh-Tronix, Smethwick, West Midlands - Smethwick, West Midlands
(2012-04 - 2013-12)
Reporting directly to the Commercial Operations Director and responsible for selling service/maintenance contracts to all types of industries.
- Generating new business for contract growth in the South East
- Securing a £20,000 order in my first month and achieving sales of 122k in my first year meeting and exceeding monthly, quarterly and annual revenue/profitability targets
- Highest contract sales achiever selling both direct and via Facilities Management Companies
- Working from self-generated leads identifying new contract opportunities with companies such as Norland Managed Services, Co-op Retail Logistics, DHL Supply Chain, 2 Sisters Food Group and Aesica Pharmaceuticals
- Additional responsibility for the management and growth of the contract base in the South West whilst also achieving my new own business target of 187k for the South East
Northern Contract Sales Manager - Avery Weigh-Tronix
(2011-06 - 2012-04)
Head hunted by the Commercial Operations Director I took over responsibility for the northern contract base covering a geographical area of the north west of England from Cheshire up to the Scottish borders.
- Selling Service and Maintenance Contracts to both new and existing clients I was responsible for the retention and growth of the contract base, exploiting all revenue opportunities and working closely with the service business unit maximizing all business opportunities
- Developing excellent customer relationships which ensured the retention and growth of major accounts such as Manchester Airport (35k), Sellafield Nuclear Power Station (32k) and Pirelli (25k)
- Closely monitoring competitor activity in a highly competitive market and bringing on new business from self-generated leads
- Making appointments to visit existing customers and cold called businesses in the surrounding area
- Continuously monitoring and reporting on customer issues and progress ensuring that customer expectations were met and exceeded
- Highest achievement - Turning a declining territory into a stable and growing contract base
Business Development Manager - Avery Weigh-Tronix /Salter Brecknell
(2010-01 - 2011-06)
Reporting directly to the Vice President of Salter Brecknell and responsible for the management and growth of 500 national weighing equipment dealers.
- Identifying new business opportunities and creating specific account development plans for existing customers
- Creating and implementing account plans for the key accounts and assisting Product Development by feeding back the latest industry requirements
- Highest achievement - delivering and exceeding a 12-month revenue target of 80k
- In addition to the business development role I was also responsible for the management of two admin support staff including the preparation and regular review of their Personal Development Plans and appraisals
Dealer Account Manager - Avery Weigh-Tronix /Salter Brecknell
(2007-08 - 2010-01)
Asked to apply for this position by the General Manager of Salter Brecknell and reporting to the Head office Sales Manager I was office based and responsible for a client base of 500 dealers.
- My main responsibility was to maintain and grow the accounts by means of telesales activity, identifying new business opportunities and feeding back to the Field Sales Manager on any issues or opportunities
- I developed marketing strategies for example a successful targeted campaign to sell our waterproof bench scales to the catering equipment dealers which involved tailoring our products to meet their specific requirements
Consumable Department Manager - Avery Weigh-Tronix
(2004-10 - 2007-08)
Reporting directly to the General Manager and solely responsible for the day to day running of the Consumables Department
- Managing a team of six Telesales proactively making outbound sales calls
- Responsible for departmental recruitment, the setting of revenue targets and commissions, team development and the achievement of daily/monthly revenue targets
- Biggest achievement was promotion from temporary Telesales Executive covering maternity leave to Department Manager within six months
Telesales Supervisor - Hilton Hotel Group, NEC Birmingham - Birmingham
(1996 - 2004-10)
Originally starting as Telesales Executive making B2B calls to new and existing clients selling/upselling bedroom space. Cold calling and appointment making for External Sales Representatives, selling conference and banqueting space to corporate clients. Promoted to Telesales Supervisor of the Telesales department in 1999 responsible for of a team of 6 Telesales Executives.
- Sole responsibility for the daily running of the department reporting directly to the Director of Sales and the Director Of Business Development
- The main focus was to ensure that the telesales team achieved the required amount of quality appointments for the field sales executives whilst achieving our weekly revenue targets
- Responsible for the recruitment/training and motivation of the team
- Adhering to budgets/working to KPI's
- Supporting a team of 6 External Sales Representatives
- The additional responsibility for the organisation of the quarterly hospitality events for the Hilton Birmingham Metropole Hotel
Advertising Telesales Executive - The Why Magazine, Studley, West Midlands - Studley, West Midlands
Sales Executive - Printline Stationers Ltd, Shirley, West Midlands - Shirley, West Midlands
