Installation Manager/Project Manager - Mood Media
(2024-08)
Responsible for the successful delivery of audio-visual installation projects from initial order through to completion.
- Managed AV installation projects from start to finish.
- Verified purchase orders against customer orders to ensure accuracy.
- Scheduled projects and coordinated installation dates with clients.
- Arranged equipment deliveries to meet project timelines.
- Sourced and managed subcontractors to complete installations.
- Issued RAMS (Risk Assessment Method Statements) and ensured all on-site documentation and risk assessments were completed correctly.
- Raised purchase orders for subcontractors.
- Managed project completion and job closure.
- Used Oracle, Oracle EBS and Salesforce Service Cloud to manage projects and workflows.
- Maintained regular communication with customers and internal stakeholders to ensure successful project delivery.
Planner / Scheduler - Integrated Water Services - South East region
(2022-01 - 2024-07)
Responsible for planning and scheduling engineer workloads across the South East region.
- Planned and scheduled preventative maintenance, risk assessment and remedial works.
- Worked closely with Area Supervisors, Operations Managers and Accounts teams to maximise productivity.
- Ensured engineer workloads were planned efficiently to meet customer requirements and Service Level Agreements (SLAs).
- Liaised with customers and engineers to achieve first-time completion of site visits.
- Communicated appointments via telephone and email.
- Managed schematic drawings and distributed daily site reports.
Sales Advisor - Manchester United Ticket Operations
(2019-02 - 2021-12)
- Delivered high-quality customer service to club members.
- Supported membership sales and enquiries.
- Built customer loyalty through proactive follow-up calls.
- Successfully completed professional customer service and sales training.
Senior Sales Advisor - ACH Group
(2017-03 - 2019-01)
- Managed inbound enquiries regarding accident and negligence claims.
- Assessed client eligibility and explained the claims process.
- Collected and organised supporting evidence.
- Liaised regularly with barristers and other stakeholders.
- Ensured compliance with insurer SLAs and KPIs.
- Maintained accurate electronic case management records.
