Lyndsey Pepall

Friendly and dedicated Customer Service professional with over 12 years of experience across retail, customer support and management roles. Passionate about delivering outstanding customer experiences, resolving enquiries efficiently and building positive relationships with customers and colleagues alike. Experienced in handling complaints, problem solving, coaching teams and working in fast-paced environments whilst maintaining high standards of customer care.

Team Leader at Tesco Express (2025-01 – Present)

• Deliver excellent customer service.
• Support colleagues.
• Resolve customer concerns.
• Assist with rotas.
• Ensure compliance.

Store Manager at Deliveroo Hop (2022-12 – 2025-01)

• Managed daily operations.
• Led teams to KPIs.
• Handled complaints.
• Managed recruitment/training.
• Maintained compliance.

Deputy Manager at Iceland Food Warehouse (2020-05 – 2022-12)

• Supported operations.
• Built customer relationships.
• Resolved issues.
• Coached staff.
• Maintained standards.

Customer Service Advisor at Checkatrade (2018-09 – 2020-05)

• Responded to enquiries by phone/email.
• Resolved complaints.
• Assisted account queries.
• Built customer relationships.
• Worked to performance targets.

Team Leader at Tesco Express (2012-09 – 2018-08)

• Delivered excellent customer service.
• Supervised operations.
• Trained colleagues.
• Resolved concerns.

Pass in Beauty Therapy – Chichester College

GCSEs in English (C), Science (C), Food Technology (C), Child Development (C), PE (B) – Boundstone Community College

NVQ Level 2 & 3 in English – Boundstone Community College