Lynn Sykes

Experienced, hands-on hospitality professional with a well-rounded background across front of house, kitchen and food service, stock management and housekeeping. Confident supporting busy day-to-day operations, coordinating teams, dealing with guests and resolving problems calmly and professionally. Practical and approachable, with a strong understanding of how different areas of a hospitality operation work together to deliver an excellent guest experience.

Comfortable taking responsibility when required while remaining very much part of the team, supporting colleagues and leading by example.

Owner & Operations Director - Three Roofs Café - Castleton

(2016-01 - 2025-01)

• Hands-on responsibility for the daily operation of a busy Peak District hospitality business, including opening, closing and preparing the operation for service.
• Worked across front of house, kitchen and food service; coordinated shifts and supported a team of approximately 15 staff during busy periods.
• Managed customer enquiries and complaints, resolving issues calmly while maintaining a positive guest experience.
• Handled stock ordering and control, supplier liaison, cash and till procedures, and the practical organisation needed to keep service running smoothly.
• Maintained food safety, allergen, health & safety, cleanliness and presentation standards; trained and supported colleagues and stepped into any area when required.

Housekeeper - Losehill House Hotel & Spa

(2025-06 - 2025-10)

• Gained hands-on experience within a four-star hotel, broadening understanding of housekeeping and the complete hotel guest journey.
• Stripped, cleaned and finished bedrooms efficiently, with close attention to guest privacy, presentation standards and room checking.
• Completed laundry counts and dealt with discrepancies such as marked or damaged linen within clean deliveries; supported the team to achieve efficient room turnaround.

Hospitality Operations Support - The Black Lion - Nantwich

(2025-01)

• Provide practical, hands-on support within a busy historic pub, assisting with food service, customer experience and day-to-day operational standards.
• Support stock control and supplier activity, service organisation and colleagues during busy periods; contribute practical ideas around menu presentation and service.
• Continue to develop practical knowledge of beer and cellar management, wine and food pairing.

Lead Lettings Negotiator - Lawsons Estate Agents

(2014-01 - 2016-01)

Managed customer enquiries, viewings and negotiations in a busy customer-facing environment. Awarded Customer Service of the Year across a company of approximately 50 employees.

Director – Operations & Finance - National Signs

(2007-01 - 2014-01)

Co-managed a busy multi-site operation, building strong experience in coordinating people and workloads, planning, customer service and practical problem-solving.

Owner - Ginger Cards

(2000-01 - 2007-01)

Hands-on retail business covering customer service, staff support, stock management, cash handling, merchandising and seasonal ranges.

Hospitality Professional - Brunches & Lunches

(1990-01 - 2000-01)

Early hospitality career developing strong foundations in front of house, food service, kitchen support and customer care.

City & Guilds 706 - Professional Cookery - City & Guilds

City & Guilds 707 - Front of House - City & Guilds

City & Guilds 709/711 - Bakery & Patisserie - City & Guilds