Lynne Berry

Customer-focused individual with 25+ years' experience delivering compassionate, clear client communication and practical solutions in a busy environment. Skilled at call handling, telephone triage, resolving client concerns and complaints, de-escalating emotional situations, and providing clear instructions to improve satisfaction and compliance. Collaborative team player and mentor who maintains accurate records ensure regulatory compliance, and strengthens client relationships through empathy, active listening, and problem-solving.

Registered Veterinary Nurse at Delaware Veterinary Group (2001-01 – 2026-06)

Registered Veterinary Nurse with over 25 years' experience delivering clinical nursing care, client communication and reception duties in a busy veterinary practice.

• Conducted daily face to face consultations and educational evenings with clients regarding assistance with their pets physical and behavioural health.
• Conducted reception duties and telephone triage, optimising appointment flow and improving client access to care.
• Delivered clear, patient-centred client education and discharge instructions; handled complaints and resolved client concerns to maintain strong client relationships.
• Maintained accurate medical records and ensured compliance with regulatory and infection control standards.
• Led stock control and ordering processes to improve availability and reduce wastage; trained and mentored new nurses and reception staff to support team performance.

NVQ Level 3 in Veterinary Nursing – Vetlink School of Vet Nursing, Somerset (2001-09 – 2003-06)

Diploma in Veterinary Nursing in Veterinary Nursing

Diploma in Canine Behaviour & Training in Canine Behaviour and Training

Veterinary Rehabilitation Diploma in Veterinary Rehabilitation

Nursing Certificate in Animal Behaviour in Animal Behaviour