Lynne Wanjiey

Dynamic and service-driven Hospitality & Tourism professional with over 6 years of progressive experience across food & beverage operations, guest relations, and front-of-house management. Holds a BSc in Tourism Management and a certified professional barista qualification. Recognised for consistently elevating the customer experience, leading high-performing teams, and driving revenue through innovative product development.

Combines deep operational expertise with a passion for creating memorable guest journeys in fast-paced, high-standards environments. Seeking to leverage a broad skill set within a growth-oriented hospitality organisation.

Full-Time Barista at Cafe NBO (2025-05 – 2026-04)

Oversee daily café operations for a high-footfall specialty coffee outlet, maintaining consistent 5-star guest service standards across all service periods.

• Lead and coordinate a team of baristas and front-of-house staff, conducting shift briefings, task delegation, and performance coaching to sustain peak operational efficiency.
• Developed and launched four signature beverages — Sunrise Lemonade, Strawberry & Blueberry Matcha, Blue Lemonade, and Tropical Smoothie — directly reducing inventory wastage and broadening the guest menu selection.
• Maintain rigorous stock management systems, conducting daily stock counts and coordinating replenishment to prevent supply shortages during peak trading hours.
• Enforce workplace hygiene and food-safety protocols in full compliance with national health and safety regulations.
• Proactively resolve guest complaints and inquiries, achieving high repeat-customer rates through personalised service delivery.

Full-Time Barista at Qaffee Spot (2024-11 – 2025-04)

Delivered consistently high-quality coffee and beverages in a fast-paced specialty café environment, maintaining speed and precision during peak service hours.

• Managed accurate stock-taking and coordinated replenishment cycles, minimising downtime caused by ingredient shortfalls.
• Functioned as a dependable team player, supporting colleagues across service roles to sustain smooth operational workflows.
• Upheld brand standards and guest-first values in all customer interactions, contributing to positive guest feedback and online reviews.

Front Desk & Guest Relations Officer at Pam Nail Care & Spa (2024-01 – 2024-09)

Managed all front desk operations including appointment scheduling, client record management, and multi-channel inquiry handling (in-person, phone, and social media).

• Delivered a warm, professional, and personalised first-impression experience that drove client retention and encouraged positive word-of-mouth referrals.
• Supported business development by creating and posting daily social media content across Instagram and Facebook, contributing to increased brand visibility and foot traffic.
• Represented the brand at pop-up markets and promotional events, generating new client leads and driving incremental sales.
• Coordinated seamlessly between therapists and front desk, ensuring zero scheduling conflicts and optimal utilisation of spa resources.

BSc in Tourism Management – Chuka University (2018 – 2022)

Certificate in Professional Barista – Arobisca Training Centre (2024 – 2024)