Lynsey Wilkie

Compassionate individual with strong communication and teamwork abilities suited for Health Care Assistant role. Proficient in delivering patient care and maintaining medical records, ensuring supportive and organised environment. Committed to enhancing patient well-being and contributing positively to healthcare outcomes.

Experienced in providing compassionate care in healthcare settings, focused on patient well-being and support. Capable of enhancing patient comfort and recovery through attentive care and effective communication. Skilled in assisting with daily living activities, maintaining clean and safe environment, and collaborating with medical professionals.

Healthcare Assistant - Blackpool Teaching Hospitals - Blackpool, Lancashire

(2024-01)

• Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
• Delivered high-quality patient service by maintaining cleanliness in wards.
• Monitored vital signs of patients with meticulous attention to detail for accurate readings. Perform procedures such as Venepuncture
• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Assisted elderly patients with daily tasks such as eating, bathing and dressing for an enhanced quality of life while being in hospital
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.

Qualified Bra Fitter - The Lingerie Lounge - Blackpool

(2021-06 - 2022-09)

In my position as a qualified and fully trained Bra Fitter, I dealt with and provided a high level of service to a wide variety of customers in a retail environment. Customers included teenagers receiving their first bra fitting, expectant mothers and ladies that had breast enlargements or mastectomies. This was a very personal, private and emotive job role and discretion was always important which I always strived to provide to customers ensuring they are comfortable at all times.

I had to be professional and customer focussed at all times and in some of the more emotive mastectomy cases, I also need to be sympathetic, understanding and compassionate to make the customer(s) feel at ease. As a main key holder, I would open and close the shop on the days that I worked, and I also dealt with the day to day running of the shop. Tasks associated with this day to day running of the shop include general cleaning and maintenance of the shop during quiet periods, providing a service to customers in terms of helping them with their lingerie choices and taking their measurements to ensure an accurate fitting.

I also assisted with stock taking and ordering of stock as well as monitoring the L

• I have provided a high level of service to customers throughout my employment at Lingerie Lounge and have been verbally thanked many times as well as receiving plaudits on social media. I have also received flowers directly to the shop for helping post-surgery customers with their bra and lingerie requirements.
• Through the medium of social media, I have raised the profile of the shop following its recent relocation from its previously established base. This has helped to increase sales and local awareness of the business and the specialist services that my colleagues and I provide.

Private Carer - Stacy Finnigan - Poulton le Fylde

(2019-08 - 2021-05)

• I worked as a P/a Carer for a lady with cerebral palsy and complex care needs. I worked as a sole Carer, my duties included all elements of personal care, getting her up in a morning and dressed, food preparation, general cleaning and shopping.
• We went out on shopping trips and had a great working relationship.

Residential Property Lettings Agent - Brighter Lets - Blackpool

(2012-03 - 2016-06)

I was the lead lettings agent for the company, and one of my responsibilities was arranging appointments with prospective tenants for viewings of domestic dwellings. This was via telephone and on a face to face basis in the local branch. Furthermore, having arranged the appointments, I was responsible for showing prospective tenants around the property and answering a wide range of pertinent questions they may have on-site.

I also dealt with the administrative side of the business by completing the paperwork with prospective tenants which included carrying out credit checks and discussing the tenancy agreements with clients prior to signing the tenancy agreement. I also had regular contact with tenants that were in occupation of properties managed by Brighter Lets as well as landlords whom had instructed Brighter Lets to manage their property assets. Again, this was by telephone and face to face, so it was important to have a good rapport with tenants and landlords alike.

I was also responsible for undertaking internal inspections of occupied premises with the tenant(s) to ensure the property in question was maintained properly in line with the tenancy agreement and to confirm prop

• During my employment, I built up and maintained a portfolio of landlords and was part of a very successful time with the company. I was regularly praised by tenants and landlords and with my reliable and customer focussed reputation, this helped to bring in additional business in terms of landlords and property owners opting to switch to Brighter Lets for successful management of their properties.
• Time management was of paramount importance in this particular role to ensure I provided a high level of customer service to prospective and in-situ tenants. With viewings limited to 15 minutes, I had to have good local knowledge of properties managed by Brighter Lets and their location to ensure I was on time for appointments and so that I found a successful balance of being in the office and available to deal with queries and being on-site to facilitate inspections and viewings.
• Given the large number and wide variety of properties managed by Brighter Lets, customer service was an essential skill for this role. I dealt with contractors and landlords on a daily basis in a polite, professional and customer focussed manner.
• I had to deal with a variety of tenants from various backgrounds and in differing financial positions, so communication skills were very important, and I adapted my approach as required.

Bar Staff / Bar Supervisor - Brun Grove Working Mens Club - Blackpool

(2011-03 - 2012-03)

My main responsibility was to serve customers with alcoholic and non-alcoholic beverages. As well as the provision of beverages, I was responsible for dealing with both cash and debit card transactions and operating the cash register. I was also charged with restocking of the bar and general cleaning and maintenance of the bar area, including glass collecting duties.

As bar supervisor, I presided over a successful period for the business ensuring the bar was always adequately staffed and was always clean, tidy and presentable. I was responsible for resourcing as regards composing the weekly staffing rotas as well as being trusted to "cash-up" at the end of a particular shift.

• Given that the bar was mainly frequented by local people, I built up good relationships with the local patrons and got acquainted on a first name basis. The bar was also visited by tourists, many of whom I got to know quite well and as a result, would often return to the establishment on an annual basis whilst on holiday. I was always on time for my shifts and I was willing to work extra shifts to cover for colleagues who were ill or otherwise unable to work as required which was often at short

Community Care Worker - Sevacare - Blackpool

(2010-04 - 2010-11)

As part of my role as a Community Care Worker, my main responsibility was to carry out personal visits to patients at home to provide on-site care and assistance to those in need. I regularly assisted patients with vital everyday tasks in their home. These included helping with the patient's personal care, personal hygiene and helping them to get dressed.

I also utilised electronic hoists where necessary. Furthermore, I prepared and served basic meals to patients, and help them maintain their house to ensure it was clean and tidy. I regularly administered prescribed medication to patients in line with the required dosage whilst not acting beyond my limitations.

I always ensured I conversed with patients when on-site as in my experience, many of the patients felt somewhat isolated being housebound and also a sense of loneliness. I would therefore take the opportunity to have a conversation and a chat with patients so they had the benefit of human contact as in some cases, this was a rarity. This was a particularly rewarding part of this particular job role.

• I felt a sense of accomplishment and job satisfaction in helping patients with their basic needs, and a simple thank you from the service users made this job particularly rewarding.
• I built up excellent relationships with patients, particularly those that I visited regularly, building close friendships in some cases which illustrates a high level of customer service and patient care skills.

Repair Management & Customer Service Advisor - Auto Indemnity (AI) Claims Solutions (now k/a "Quindell") - Blackpool

(2006-01 - 2009-01)

As part of my role, I was an integral part of the Repair Management Team. I was required to deal with inbound telephone calls from both clients and vehicle repair workshops, and where possible, I would answer queries in a polite and professional manner. I would subsequently update electronic files regarding vehicle repairs following road traffic accidents and send out correspondence in the form of formal letters or by email.

Another important part of my role was to contact AI's approved repair workshop contractors for updates to ensure the client's vehicle was repaired and returned within allotted timeframes which were outlined within AI's Service Level Agreements with contractors.

• Given my dealings with contractors, I built up an excellent working relationship with AI's repairing garages across the UK.

Administrative Assistant - Premier People - Blackpool

(2004-01 - 2006-01)

As part of my role, I worked in various NHS based locations, the most challenging of which was at the Parkwood Psychiatric Unit at Blackpool Victoria Hospital. I was responsible for working on the reception desk and my main duties were on an administrative basis. These duties included retrieval of hardcopy patient records and maintaining the somewhat archaic hardcopy filing system.

I was also responsible for taking telephone calls and redirecting the calls to the relevant department in a timely manner.

Customer Service Advisor / Administrator - National Savings and Investments (NS&I) - Blackpool

(2002-01 - 2004-01)

Inbound call handler. Dealing with inbound calls only. I was taking calls from customers purchasing Premium bonds, savings bonds and childrens bonds upto the value of £30,000. I had to take credit and debit card details for the transactions and ensure they were carefully disposed off after.

NVQ Level 3 - Business Administration - Blackpool (2015-01 - 2016-01)

Beneast NVQ - Business Admin - Blackpool (2006-01 - 2007-01)

Beneast NVQ - Maths Level 2 - Blackpool (2006-01 - 2007-01)

High School Diploma - Hodgson High School (1995-09 - 2000-07)