M Farjan Ali

Energetic and customer-focused Front of House and Bar professional with over four months of dedicated pub experience in London, plus a strong background in fast-paced hospitality environments. Confident in all areas of bar and FOH service, including pouring, upselling, POS operation, cash handling, and ensuring an exceptional guest experience from the moment customers walk in. Experienced in working independently and as part of a team during high-volume service periods.

Reliable, punctual, and committed to maintaining high standards of presentation and cleanliness throughout every shift.

Front of House & Bar Staff - The Durrell Arms (Metropolitan Pub Company) - 704 Fulham Rd, London SW6 5SA

(2026-02)

• Deliver attentive and friendly bar and table service in a high-footfall metropolitan pub, maintaining a positive guest experience throughout every shift.
• Confidently pour and recommend a wide range of draught beers, ales, wines, spirits, and cocktails, regularly upselling to boost revenue.
• Operate the POS system accurately for cash and card transactions; responsible for till reconciliation at end of shift.
• Manage bar setup and breakdown, stock rotation, fridge restocking, and cellar support including barrel changes under senior supervision.
• Maintain cleanliness and presentation standards across the bar, floor, and guest toilets in line with premises licence and health & safety requirements.
• Serve food orders efficiently during busy lunch and dinner services, liaising directly with kitchen staff to ensure timely, accurate delivery.
• Handle customer queries and complaints professionally, escalating where appropriate to senior management.

Crew Leader - Fireaway Fulham - 865 Fulham Rd, London SW6 5HP

(2025-10 - 2026-01)

• Led front-counter operations during peak service, supervising order flow between customers and kitchen to minimise wait times.
• Processed cash and card payments accurately via POS, maintaining till accuracy throughout each shift.
• Trained and guided new team members on counter procedures, food hygiene standards, and customer interaction.
• Maintained counter cleanliness and stock levels in accordance with food safety legislation.

MSc - Civil Engineering - University of Hertfordshire (2027-02)

BSc - Civil Engineering - Rajshahi University of Engineering and Technology