M Gregan

Factory Technical Manager with over 12 years' experience within food manufacturing, specialising in food safety, quality management systems, BRCGS compliance, HACCP, retailer standards and continuous improvement. Proven track record of leading high-performing technical teams, delivering successful customer and third-party audits, and driving quality improvements across complex manufacturing environments. Experienced in stakeholder management, regulatory compliance, root cause analysis and technical leadership within high-care and high-risk food production.

Factory Technical Manager at Cranswick Convenience Foods (2024-06 – Present)

• Accountability for food safety and quality standards across the site
• Ensure full compliance with GMP, HACCP, allergen management and specifications
• Led investigations into non-conformance, identifying root causes and implementing preventative actions to uphold quality standards
• Proactively drive continuous improvement to reduce complaints and improve quality
• Lead and manage 18 QA staff with daily performance routines and coaching
• Drive site performance using data reviews and technical KPI reporting
• Lead BRC and retailer site audits, preparing teams for strong outcomes
• Developed joint quality improvement plans with customers, tracking completion to enhance product quality and compliance
• Collaborate cross-functionally to align site delivery with wider business priorities
• Deputed for Head of Technical to ensure operational continuity
• Communicated effectively with all key stakeholders, including project teams, internal clients and external parties
• Mentored junior staff, providing guidance on best practices and encouraging professional development within the technical team
• Delivered exemplary training and mentoring to employees, boosting productivity
• Developed and managed proactive maintenance schedule for technical equipment to minimise breakdowns
• Conducted comprehensive risk assessments for technical projects, identifying potential issues and developing mitigation strategies
• Conducted technology audits to identify areas for improvement, leading initiatives to upgrade systems and processes
• Managed customer relationships through daily technical account service and follow-up, ensuring customer satisfaction and retention
• Delivered exemplary customer service, promoting positive interactions
• Reviewed information from projects and suggested improvements
• Analysed project requirements, formulated technical specifications, and provided detailed guidance to development teams
• Adhered to health and safety policy to prevent injury to self and others
• Coordinated tasks with business and technology units to meet delivery schedules and milestones
• Delivered updates to appropriate stakeholders on project status and feedback from clients
• Collaborated with customers to assess and mitigate risks

Quality Manager at Duynie UK (2023-12 – 2024-06)

• Oversaw HACCP and QMS food safety controls across production operations
• Managed supplier approval and completed supplier risk assessments before onboarding
• Developed and implemented quality management systems aligned to ISO 9001 standards
• Established KPIs for quality objectives to track progress and refine strategies
• Ran continuous improvement programmes using Lean and Six Sigma waste reduction
• Performed regular audits across departments, logging non-conformities and actions
• Delivered compliance audits that identified regulatory gaps and improvement needs
• Conducted advanced policy and compliance audits with internal and external auditors
• Reviewed and updated quality policies and procedures for regulatory fit
• Promoted quality awareness through proactive improvements across teams
• Facilitated staff training on quality control tools and procedures
• Trained staff in GMP to sustain consistently high production standards
• Oversaw calibration and maintenance of inspection equipment for accurate measurements
• Streamlined document control to improve access and quality record traceability
• Analysed customer feedback and complaint data for satisfaction improvements
• Implemented updated policies and plans to strengthen daily operational processes
• Managed hiring, training, and performance goals for production staff
• Developed production strategies and monitored results closely for outcomes
• Recorded production data accurately for batch records and traceability audits

Compliance Manager at Yorkshire Premier Meats (2023-05 – 2023-12)

• Established, implemented, and maintained processes for the Quality Management System (QMS) to ensure compliance and effectiveness
• Report to Technical Manager on the performance of the QMS and improvement
• Ensure the promotion of awareness of customer requirements throughout the organisation through code of practice audit and NCR rectification or customer guidance notes
• Conduct factory audits confirming internal systems are being maintained and generate reports and feed back to production and management
• Conducted routine audits against customer/retailer COP/guidance notes to confirm site compliance with agreed standards and requirements
• Keeping up to date with customer code of practices and informing all relevant staff of any updates and reviewing All COP'S/ guidance notes/ operational policies and procedures confirming site is up to date and conforms to (Generate GAP Analysis)
• Liaise with the Technical Manager on matters related to customer complaints and complete investigation, and 5 why assessments
• Update and amend documents within the scope of the QMS, (regarding customer COPs)
• Ensure that records are established and maintained to provide evidence that the QMS is being followed and that the QMS system is being adhered to for the identification, storage, protection, retrieval and shelf life of all products
• Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness, Conduct and maintain monthly audits of the system
• Ensure that Quality Objectives set by senior management for measuring the performance of the QMS and that these are regularly reviewed. Ensure that appropriate action is taken when non-compliance is identified Update Monthly KPI information
• Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. Generate trend and update notice board, include data generated as a result of monitoring and measurement of customer complaints and GMP trends and any relevant trending that would support the food safety operation of the business
• Coordinated continuous improvements of the QMS, recording and reviewing evidence of corrective and preventive actions to ensure ongoing compliance
• Ensuring all NCRs from audits and inspections are closed out in a timely manner, Monitor completion of the company Audit tracker. A: Customer audits/3rd party Audits/Pest control, Internal Audits/ External audits, etc.
• Implementation of the supplier monitoring program trend supplier performance
• Monthly review emerging trends and emerging risks in the industry and report any concerns to the management
• Ensuring all requested information is dealt with and communicated in a timely manner with customer and internal team members
• Facilitated efficient complaint and inquiry logging for technical department to maintain accurate records and support reporting processes
• Generate complaint response to the customer with investigation information submitted in a timely agreed manner
• Support the internal and external specification writing process, as and when necessary to cover for absence
• Assist in trend analysis to generate Technical KPI reports for internal and external use
• Preparation and participation in factory visits and technical audits to support the technical manager and department
• Support and help the Technical department with implementation of the Quality Manual
• Assist the Technical Manager with adherence to all policies and procedures, raising non-conformance reports and assisting with planning and delivery of training of the company Quality manual and policies
• Undertake any reasonable task as requested by the company

Quality Manager at Greencore Kiveton (2020-07 – 2023-05)

• Oversaw the technical aspects of the Alpha project, ensuring compliance with high care ready meals and high risk standards
• Managed customer and audit expectations, achieving BRC ratings of AA+ in 2021, A+ in 2022, and AA+ in 2023, alongside successful audits for Asda star, Tesco PIU, and Amazon maintenance
• Developed and managed quality assurance management system to ensure compliance with industry standards and improve operational efficiency
• Day to Day running of the QA department and management of the QC team covering staff work allocation and departments, monitoring time and attendance QC performance and development
• Ensuring that internal audits program and QC operation checks are conducted at correct intervals and QC jobs are conducted to schedule (Product checks /Calibration/hourly/daily/weekly/Monthly/yearly/to agreed schedules)
• Micro monitoring and control- validation and verification swabbing schedules, results training and action plans
• Managed pest control strategies to minimise risks and maintain a safe environment
• Updated and created documents, procedures, and SOPs, implementing improvements to ensure compliance with technical standards
• Ensuring all requested information is dealt with and communicated in a timely manner with customers and internal team members
• Liaise with the Technical Manager on Matters related to customer complaints and investigations, assist in logging complaints and enquiries as appropriate, updating databases, and filing reporting and