Mabs Rahman

A dynamic and results-oriented professional with experience in management, customer service, and project coordination. Proven ability to efficiently oversee operations, manage financial aspects including budgeting and forecasting, and lead teams to achieve sales and profit objectives. Successfully managed project schedules and resources while working as an Apprentice Project Manager at Tower Hamlets Council, enhancing operational productivity through effective planning, resource allocation, and quality assurance.

Skilled in inventory management and customer relations, demonstrated through roles such as Branch Manager at Kome Express Ilford and Sales Advisor at SCS Furniture, alongside a strong ability to adapt in challenging environments, evidenced by experience at Luxottica Selfridges and The Watch Gallery DM LONDON. Ready to leverage unique expertise, exceptional communication skills, and a commitment to excellence to significantly contribute to the efficiency and success of operations in a challenging and rewarding role. Adept at building strong client relationships, providing excellent customer service, and ensuring compliance with regulatory standards.

Sales Assistance - H Samuel's Stratford City

(2025-10)

• Customer Service: Greeting customers, understanding their needs, and providing expert advice on jewellery and watch products to drive sales.
• Sales Targets: Actively working to meet or exceed personal and store-wide sales goals.
• Product Knowledge: Developing in-depth knowledge of jewelry, brands, and services to confidently answer customer queries.
• Merchandising & Stock: Maintaining store appearance, displaying goods, and replenishing stock.
• Transactions: Operating the till system for purchases, returns, and repairs.

Branch Manager - Kome Express Ilford

(2022-10 - 2025-10)

• Managed financial aspects, including budgeting, forecasting, and reporting.
• Oversaw daily restaurant operations, staffing, scheduling, and inventory management.
• Motivated and led the team to achieve sales and profit goals.
• Developed and implemented policies and procedures to ensure compliance with food regulations.
• Ensured customer satisfaction through excellent service and effective complaint resolution.
• Monitored stock levels and maintained inventory of food, beverages, and supplies.

Apprentice Project Manager - Tower Hamlets Council

(2023-06 - 2024-07)

• Planned and implemented projects, defining scope, goals, and deliverables.
• Defined tasks and allocated project resources.
• Created project schedules and timelines.
• Supported and directed project teams.
• Led quality assurance processes.
• Reported on project status to stakeholders, providing progress updates, problem identification, and solutions.
• Implemented and managed changes to meet project deliverables.
• Evaluated project results and outcomes.

Lettings Agent - Quintain Living

(2021-08 - 2022-11)

• Followed up on leads and arranged property viewings.
• Met and greeted potential clients.
• Provided accurate property market information.
• Negotiated leasing terms and conditions to close deals.
• Maintained properties in showroom condition.

Supervisor - Luxottica Selfridges

(2020-03 - 2021-07)

• Met and greeted customers, directing them to the appropriate departments.
• Delegated tasks to team members.
• Shadowed and trained under Store and Assistant Management.
• Always delivering a unique and bespoke service to all clients.

Supervisor - Daniel Wellington

(2019-08 - 2020-01)

• Provided bespoke customer service to drive customer acquisition.
• Supported, trained, and maintained sales team members.
• Handled administrative tasks, including daily, weekly, and monthly trade reports, rota drafting, stock ordering, stock checks, and weekly banking.
• Maintained visual merchandising standards to ensure the store condition.

Senior Sales Consultant - Carphone Warehouse

(2018-01 - 2019-02)

• Managed day-to-day customer acquisitions.
• Contacted and organized claims issues.
• Provided customers with accurate information tailored to their needs and benefits.
• Addressed and resolved customer complaints.
• Utilized MS Excel, Word, and Office for computing tasks.
• Managed diaries and achieved deadlines and KPIs.

Consultant - Global Migrate

(2017-05 - 2017-11)

• Contacted clients and logged detailed summaries on the database for review by senior consultants.
• Rearranged client call-backs and in-house meetings for face-to-face consultations.
• Qualified clients for potential visa applications.
• Completed visa applications for qualified clients.

Sales Advisor - SCS Furniture

(2016-07 - 2017-04)

• Delivered excellent customer service.
• Built strong client relationships, understanding individual preferences.
• Provided responsible lending options and financial services to customers.
• Maintained the store's appearance by tidying designated sections and arranging furniture.

Selfridges Sales Consultant - The Watch Gallery DM LONDON

(2014-10 - 2016-06)

• Provided high-quality client service and luxury sales skills.
• Worked in a fast-paced department store environment.
• Communicated effectively with customers from diverse backgrounds.
• Served as a brand ambassador for various brands (e.g., Hugo Boss, Guess, GC, Versace, Seven Friday).
• Consistently achieved weekly and monthly targets, supporting colleagues in reaching their goals.

Senior Sales Consultant - Phones 4U - Bond Street, Flagship Store

(2013-09 - 2014-08)

• Served as acting deputy manager and senior sales consultant.
• Demonstrated team leadership and advanced sales techniques.
• Provided excellent customer service.
• Utilized advanced computing techniques.

NVQ Level 3 - Health & Social Care - Sir John Cass Sixth Form (2010-09 - 2012-07)

NVQ Level 2 - Health & Social Care - Sir John Cass Sixth Form (2009-09 - 2010-07)

GCSE's - Stepney Green Maths and Computing College (2006-09 - 2009-07)