Madaleno Miguel

My name is Madaleno Miguel, and I am a motivated person with progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. I also believe that I am a dedicated worker with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Customer Assistant at Picturehouse Central (2023-09 – Present)

• Learned to apply substantial customer service through bartending and barista work at a significant level
• Applied helpful and advantageous customer service towards customers to ensure they are more than happy with their enquiries and requests.
• Actioned and resolved assigned customer queries within target timeframes.

Customer Assistant at Vue Cinemas (2022-11 – 2023-05)

• Addressed customer service enquires quickly and accurately.
• Worked as team member, performing cashier duties, product assistance and cleaning.
• Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.

Customer Assistant at Vue Cinemas (2022-07 – 2022-09)

• Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
• Employed issue-resolution skills to respond to customers faster than company average.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Stockroom Assistant at Peter Jones (2016-06 – 2016-07)

• Located items efficiently for shop floor staff, reducing time away from serving customers.
• Reorganised stock as needed to maintain optimal efficiency of warehouse space.
• Carried out thorough inventory counts and checks, keeping accurate, up-to-date stock records.

Subsidiary Diploma in Art & Design in Art & Design – St Charles Catholic 6th Form College (2019)

GCSEs in Art & Design, IT – St Thomas More Language College (2017)