Madeah Akhtar

Detail-oriented and reliable professional with experience in fraud investigation, customer service, retail, warehouse operations, and call centre environments. Confident communicator with strong analytical skills, high attention to detail, and the ability to perform under pressure while meeting strict targets. Proven at handling sensitive information with discretion and professionalism.

Seeking full-time or part-time opportunities to continue developing skills while preparing to return to college.

Fraud Investigator - Huntswood – Lloyds Banking Group

(2025-07 - 2025-12)

• Investigating potential fraudulent activity on customer accounts in line with Lloyds Banking Group policies and regulatory requirements.
• Analysing transactions, customer data, and supporting evidence to identify and prevent financial crime.
• Conducting inbound and outbound customer contact to verify account activity while maintaining confidentiality.
• Accurately documenting findings and decisions to ensure compliance with data protection and internal procedures.
• Working to strict performance targets with a strong focus on accuracy and risk awareness.

Call Centre Advisor - Teleperformance

(2024-01 - 2025-05)

• Supporting customers on the HM Passport Office campaign by tracking online applications and advising on booking appointments and application processes.
• Assisting customers with missing or amended applications while ensuring accuracy and compliance.
• Managing a high volume of calls while maintaining professionalism and excellent customer service.
• Building confidence and communication skills through daily interaction with a diverse customer base.

Warehouse Worker - DNATA Warehouse

(2022-06 - 2022-08)

• Prepared aircraft catering trolleys by cleaning, restocking, and ensuring food safety standards were met.
• Worked effectively as part of a team to meet strict deadlines in a fast-paced environment.
• Demonstrated strong time management and attention to detail to support on-time flight departures.

Retail and Café Assistant - The Dalshannon Farm

(2023-03 - 2023-06)

• Delivered high-quality customer service in a busy retail and café environment.
• Operated tills accurately, strengthening numeracy and cash-handling skills.
• Ensured customer orders were correct and completed efficiently.
• Adapted quickly to a fast-paced working environment.

Retail Assistant - Karachi Fashion

(2020-01 - 2020-03)

• Supported day-to-day retail operations alongside school commitments.
• Maintained store cleanliness and visual presentation standards.
• Assisted customers with enquiries and purchases.
• Handled cash transactions responsibly and accurately.

National 5 - Maths

National 5 - English

National 5 - Biology

National 5 - Business

Higher - Urdu

Higher - Physical Education Studies

Level 5/6 - Cosmetology