Madeeha Ahmed

Compassionate and approachable Welfare Coordinator with experience supporting students and families with a wide range of welfare, wellbeing and personal needs. Skilled at building trusting relationships, managing sensitive situations and working collaboratively with students, parents/carers, colleagues and external professionals. Organised, reliable and calm under pressure, with strong communication and problem-solving skills.

Passionate about helping individuals overcome barriers, access appropriate support and achieve positive outcomes.

SEND Welfare Assistant - Bracknell and Wokingham College

(2021-09)

• Provide one-to-one welfare, pastoral and wellbeing support to students with a range of individual needs.
• Build positive, trusting relationships with students, parents/carers and staff to identify concerns and provide appropriate support.
• Monitor and support student attendance, engagement and participation, following up on concerns and barriers to learning.
• Work closely with tutors, safeguarding teams and external professionals to coordinate appropriate support for students.
• Respond to sensitive and challenging situations calmly and professionally, including wellbeing, family and personal concerns.
• Support students and families with practical issues that may affect education, including transport, financial support and access to services.
• Maintain accurate and confidential records, ensuring information is documented appropriately and shared in line with safeguarding procedures.
• Contribute to safeguarding processes by identifying concerns, recording information and escalating issues when required.
• Communicate regularly with parents/carers to provide updates, address concerns and encourage positive engagement.
• Advocate for students' individual needs and help put appropriate support strategies and plans in place.
• Provide a welcoming, approachable and non-judgemental point of contact for students and families.
• Work collaboratively with colleagues to promote student wellbeing, independence, confidence and successful participation in education.

Retail Assistant Nights - Tesco

(2020-11 - 2020-12)

• Responded to customer queries and resolved issues professionally
• Maintained accurate records and handled transactions
• Worked within fast-paced environments managing multiple tasks

Customer Assistant Night - BP

(2019-12 - 2020-09)

• Handled customer enquiries and complaints with professionalism
• Managed cash handling and administrative duties
• Maintained accurate transaction records

General Customer Assistant Nights - Asda

(2017-09 - 2019-12)

A Levels - Alton College

11 GCSEs