Madeleine Muir

I am returning to the UK after a month of travelling around Japan and looking for work in the hospitality sector. I am seeking a vibrant and friendly environment in which I can build relationships with colleagues and the wider community. I have an approachable, confident manner and enthusiastically engage with whatever I put my mind to.

Leeds Wood Recycling, Leeds

Current

This is a varied role in which I contribute to the organisation's ethos of reducing waste whilst supporting the local community.

My key responsibilities include

• Cutting, sanding, and preparing the wood for resale or repurposing.
• Retail sales with friendly and informed customer service 
• Inventory management 
• I have been DBS checked and received safeguarding training from People and Learning at The Prince’s Trust to work with vulnerable young people. This was for an outreach venture
• Health and safety compliance 
• Implementing sustainability practices 

Cup+Lid, Leeds

January 2024- April 2024

• Preparing and serving a variety of hot chocolate drinks, coffee, and other beverages to a high standard
• Equipment maintenance
• Engaging and friendly customer service 
• Using the till
• Keeping the dining area, restrooms, and kitchen clean and sanitary
• Restocking supplies 
• Content Creation for Tiktok and Instagram 

February 2023- August 2023

• I completed allergen, kitchen safety and inclusivity training sessions. 
• Accurately taking and remembering customer orders.
• Preparing coffee and other beverages, including specialty drinks, to a high standard.
• Cleaning and sanitation duties. 
• Replenishing stock.
• Operating and balancing the till
• Communicating with colleagues to ensure smooth cafe operations and excellent customer service.
• Adhering to company policies and procedures, including dress code and conduct guidelines.
• Addressing and resolving any customer complaints or issues promptly and professionally.

August 2021- July 2022

• Customer service skills such as helping customers find books, providing recommendations, and answering inquiries.
• Book sorting, pricing and shelving. 
• Opening and closing the shop, including securing the premises. 
• Managing daily sales reports, cash handling, and banking deposits.

University of Leeds — BA Fine Art with History of Art 

Grade: First Class

September 2019 - August 2022