Madeleine Reid

I am a friendly, approachable, and reliable individual with experience in retail, hospitality, and customer service. Trusted to work independently in positions of responsibility, including Assistant Manager and Key Holder, while also thriving as part of a team. Known for delivering excellent customer service, solving problems calmly, and creating positive experiences for customers. I am organised, adaptable, and eager to learn, with strong communication skills and a positive attitude.

Assistant Manager & Key Holder

• Opened and closed the store, maintaining security and daily operations.
• Processed cash and card payments while balancing tills accurately.
• Managed stock, deliveries, merchandising, and online customer orders.
• Delivered excellent customer service and resolved customer enquiries.
• Worked independently, prioritising tasks and supporting the day-to-day running of the store.

Café Waitress

• Opened and closed café shifts while maintaining high service standards.
• Prepared food and beverages, managed customer orders, and handled payments.
• Delivered friendly customer service in a fast-paced environment.
• Worked alongside kitchen staff to ensure efficient and accurate service.
• Maintained excellent hygiene standards and managed solo shifts confidently.

National 5 in Literacy

National 4 in English

National 4 in Mathematics

National 4 in History

National 3 in Modern Studies

National 3 in Geography