Madiha Mahmud

I am an enthusiastic and dependable retail professional with a proven track record of delivering outstanding customer service. I pride myself on my excellent communication skills, positive attitude, and friendly demeanour, which I believe enhance the customer experience. I am quick to learn and adapt to new challenges, and I am committed to assisting customers and supporting my team effectively.

I excel at managing multiple tasks efficiently in a fastpaced environment, and I am dedicated to creating a welcoming atmosphere while contributing to store goals. My passion for customer service drives me to ensure both customer satisfaction and team success.

Front Of House - Zizzi

(2024-09 - 2025-06)

• Delivered excellent customer service by efficiently managing bartending, waiting, and serving responsibilities, ensuring a seamless guest experience.
• Maintained operational efficiency through proactive restocking, coffee preparation, and adhering to high hygiene standards.
• Demonstrated strong organisational skills by balancing multiple tasks and supporting team collaboration in a fast-paced environment.

Café assistant - Dunelm

(2025-06)

• Prepared and served food and beverages, ran coffee makers, and took orders to provide amiable and effective customer service.
• Maintained a hygienic café environment, cleaned work areas, and cleared tables in order to uphold strict standards of cleanliness and food safety.
• Demonstrated excellent teamwork and multitasking abilities by skilfully juggling customer service, kitchen tasks, and assisting with daily operations in a hectic environment.

GCSEs - Morpeth Secondary School (2017-09 - 2022-06)

A-Levels - Morpeth Sixth-Form (2022-09 - 2024-05)